4/5

posted Mar-21-2011

Some of the prices at Campmor seemed too good to be true. But an item that I wanted was 50% lower at Campmor than at their competitors, so I took the risk and ordered it. I'm glad I did, because it arrived and was brand new, still wrapped, and a genuine product. I ended up paying $100 less!

The only issue I have with them is when I left a review for the item. They actually edited my review and took out a couple of my comments. I don't like censorship at all, and in this case I don't know why they did it. It's not like I said anything disparaging about Campmor - I did not. I only mentioned how a non-essential accessory included with the item had snapped in half in the box, and they removed that comment.

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2/5

posted Mar-02-2010

Their web site had a battery that was listed as being compatible with my Belkin F6C1000-TW-RK UPS, so I ordered it. When I got it, I found out it was not compatible (incorrect shape and voltage), so I returned it.

Then someone from Atbatt called me and said they had tested the battery and it was fine. I explained that it was not compatible with my UPS, and wanted a refund including shipping. They told me they would only refund the battery but not the shipping. I explained to them that their web site had an error by listing the battery as being compatible with my UPS. They claimed that the model number listed on their web site (F6C1000) was not the same as my UPS's model number (F6C1000-TW-RK), even though I am 100% positive that Belkin does NOT have a UPS with model number F6C1000. I saw F6C1000 on the Atbatt web site, and since Belkin does not have a model F6C1000, I assumed that it would work with the F6C1000-TW-RK. If anyone made a mistake here it is Atbatt by listing a nonexistent model number on their web site, but they tried to blame me for ordering the wrong battery. They refused to refund the shipping. I don't even know why they bothered calling me.

3/4/2010 EDIT - in response to the reply from AtBatt:

I can prove to you that there is no such model number as "F6C1000". Go to:

http://en-us-support.belkin.com/app/product/list/q/power

Then in the drop-down box select "UPS", then it will fill the next drop-down box with a list of ALL of their UPS model numbers, including discontinued ones. You will see that they do not have "F6C1000", but they do have "F6C1000-TW-RK".

But this is kind of beside the point. Why don't you give your customers the benefit of the doubt?

This review was modified by anonybuyer on March 04 2010 10:14:33 AM

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1/5

posted Aug-07-2009

Summary: DO NOT ORDER FROM SMARTSUBS!

Details:

Ordered an item from Smartsubs, and they are slow - they took 6 days before they shipped the item.

They also enrolled me in the Real Networks Broadband Essentials trial, which was easy to cancel (must call Real to do that).

But now I want to return the item I ordered, and Smartsubs has not responded to my email.

I also tried calling the number listed on smartsubs.com, and got a message saying their phone service is not available.

AND MOST DISTURBINGLY - I had placed my order using a credit card that I rarely use. A few days after I ordered from smartsubs, another charge appeared on my credit card for " CARE FOR ISRAEL AFIKIM BROOKLYN NY" for $360. I never made that charge. And the fact that I had only used the card for the smartsubs order makes me think that someone at smartsubs used my credit card to make an unauthorized charge. I had my credit card company close the account.

BEWARE!!!

EDIT: Now I have just received an automated email from SmartSubs, asking me to fill out a survey - they want to change their company name and are looking for suggestions! Hmm, I wonder why!!

This review was modified by anonybuyer on September 03 2009 01:38:39 PM

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