1/5
posted Jul-20-2012
Recently bought a Razor Maxx Android for the Menife Verizon wireless store. The sales people in the Menifee office just do not get it.....poor customer relations, street attitude with only one objective Sell-sell-sell. This is okay - that's why they are in business, but when the core value is sell you the most expensive phone and then throw you to the wolves....well, I wish I had known this before I bought the product. Three times I went back to there store complaining about 2 major items; 1. can't watch movies and 2. can't use the talk to phone feature. Their response to the movie issue was ''use Netflix"' even though the android I purchased comes loaded with other free APP's in the APP directory. So if these other APP's are not compatible as they say, why then does Verizon include them in the APP directory? My wonderful sales rep started dancing around this question...and, oh yes, had a response about updates - blah-blah-blah. And my opinion - I along with millions have been bamboozled. And for the talk to phone feature, their answer is to have me buy a device I have to stick in my ear - oh, for another $100 or so. And, adding insult is they operate like doctors.....when they have reach their allowable time with you, there is this assistant who gives the sales person a coded verbal message for him to move-on to another customer. Yeah, I should have stayed with Sprint - I was sucked into the Android Razor Maxx because of the battery life. This is the only positive thing about the phone. You do get 22 ++ hours for usage time between charging. On the sound, I rate the phone average. If you have hearing problems - even slightly like me you will have a problem with the phone. Sensitivity of the touch pad is just too sensitive. I hope the iApple 5S will be on the market soon.
And last, I found it distasteful to be placed behind someone who enters the store looking to purchase a phone. This person gets pushed in front of me even if I have been waiting with a support "associate". Oh, I get it, now that I have purchase $400+ of equipment, I am not longer important. JUST GREAT CUSTOMER FOCUS VERIIZON!!!S'Verizon Wireless" sucks. So don't make the mistake I did.
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![Share](javascript:share_rating({"review_body":"Recently bought a Razor Maxx Android for the Menife Verizon wireless store. The sales people in the Menifee office just do not get it.....poor customer relations, street attitude with only one objective Sell-sell-sell. This is okay - that\u0027s why they are in business, but when the core value is sell you the most expensive phone and then throw you to the wolves....well, I wish I had known this before I bought the product. Three times I went back to there store complaining about 2 major items; 1. can\u0027t watch movies and 2. can\u0027t use the talk to phone feature. Their response to the movie issue was \u0027\u0027use Netflix\u0022\u0027 even though the android I purchased comes loaded with other free APP\u0027s in the APP directory. So if these other APP\u0027s are not compatible as they say, why then does Verizon include them in the APP directory? My wonderful sales rep started dancing around this question...and, oh yes, had a response about updates - blah-blah-blah. And my opinion - I along with millions have been bamboozled. And for the talk to phone feature, their answer is to have me buy a device I have to stick in my ear - oh, for another $100 or so. And, adding insult is they operate like doctors.....when they have reach their allowable time with you, there is this assistant who gives the sales person a coded verbal message for him to move-on to another customer. Yeah, I should have stayed with Sprint - I was sucked into the Android Razor Maxx because of the battery life. This is the only positive thing about the phone. You do get 22 ++ hours for usage time between charging. On the sound, I rate the phone average. If you have hearing problems - even slightly like me you will have a problem with the phone. Sensitivity of the touch pad is just too sensitive. I hope the iApple 5S will be on the market soon.<br>And last, I found it distasteful to be placed behind someone who enters the store looking to purchase a phone. This person gets pushed in front of me even if I have been waiting with a support \u0022associate\u0022. Oh, I get it, now that I have purchase $400+ of equipment, I am not longer important. JUST GREAT CUSTOMER FOCUS VERIIZON!!!S\u0027Verizon Wireless\u0022 sucks. So don\u0027t make the mistake I did.","link":"http:\/\/www.resellerratings.com\/store\/Verizon_Wireless\/review\/1731222#comment1731222","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Verizon_Wireless.jpg","store_name":"Verizon Wireless","username":"annoyed2012","rating":"1"}, "single");){kind=link}