1/5

posted Jul-03-2011

I only stayed with t-mobile for all of these years because of their great family plan prices, but T-mobile's overage charges are just awful. Customer service has no sympathy towards exceptional cases and won't even offer a courtesy waiver for the first overage in 10 years of using their service because its obvious this is how they like to make their money. And now that At&t is taking over, our plans will be gone anyways. So much for sticking with this company thats provided me with sh*t phones, bad reception everywhere including in my own home, and even tricked me out of my money countless times for all these years. I rarely ever dislike anyone and hate to wish anyone bad, but I have to say that honestly, I hope all their customer service people lose their jobs when at&t takes over. Don't get t-mobile. they've gotten worse and worse over the years. while everyone moves forward they keep moving backwards. I should've left them a long time ago.

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