1/5
posted Jan-14-2012
The online sales representatives are very nice. Unfortunately, after completing the transaction, one is left to discover that these "helpful" reps(as well as the product description page on the website) fail to inform customers of specific features (or lack of features) that are important when purchasing certain products. In my case, I discovered on another website that the 19 cu ft refrigerator I just purchased from sears.com lacked an interior light.
Again, the online sales representatives are very nice. Unfortunately, despite giving sears.com the benefit of "miscommunication", cancelling the order, and placing a new one, they "steal" your money by tacking on "extras" you never authorized. In my case, an additional $130 charge for an optional ice maker, I clearly stated, I did NOT want.
NO NEED TO LIE OR STEAL, SEARS. IF YOU NEED MONEY THAT BAD ALL YOU HAD TO DO WAS MAIL OUT A DONATION REQUEST. I WOULD HAVE CLAIMED IT ON NEXT YEARS TAXES.
Did I mention that the next two customer service reps I spoke with over the phone are very nice? They cancelled both orders, even though I still got a call two hours later confirming my delivery date??? (I know...a different department).
I know...my experience w/ sears.com seems trivial compared to other people's experiences. Just figured I'd put this out as a way to further validate what others are complaining about.
HEY! THE ONLINE SALES REPS MAY HAVE LIED & STOLE FROM ME, BUT AT LEAST THEY WERE VERY NICE WHEN DOING IT.
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![Share](javascript:share_rating({"review_body":"The online sales representatives are very nice. Unfortunately, after completing the transaction, one is left to discover that these \u0022helpful\u0022 reps(as well as the product description page on the website) fail to inform customers of specific features (or lack of features) that are important when purchasing certain products. In my case, I discovered on another website that the 19 cu ft refrigerator I just purchased from sears.com lacked an interior light. <br><br>Again, the online sales representatives are very nice. Unfortunately, despite giving sears.com the benefit of \u0022miscommunication\u0022, cancelling the order, and placing a new one, they \u0022steal\u0022 your money by tacking on \u0022extras\u0022 you never authorized. In my case, an additional $130 charge for an optional ice maker, I clearly stated, I did NOT want. <br><br>NO NEED TO LIE OR STEAL, SEARS. IF YOU NEED MONEY THAT BAD ALL YOU HAD TO DO WAS MAIL OUT A DONATION REQUEST. I WOULD HAVE CLAIMED IT ON NEXT YEARS TAXES.<br><br>Did I mention that the next two customer service reps I spoke with over the phone are very nice? They cancelled both orders, even though I still got a call two hours later confirming my delivery date??? (I know...a different department). <br><br>I know...my experience w\/ sears.com seems trivial compared to other people\u0027s experiences. Just figured I\u0027d put this out as a way to further validate what others are complaining about.<br><br>HEY! THE ONLINE SALES REPS MAY HAVE LIED & STOLE FROM ME, BUT AT LEAST THEY WERE VERY NICE WHEN DOING IT.","link":"http:\/\/www.resellerratings.com\/store\/Sears\/comment\/1156793#comment1156793","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sears.jpg","store_name":"Sears.com","username":"angrymother","rating":"1"}, "single");){kind=link}