4/5

posted Aug-20-2009

I called Broadway Photo to confirm that the camera and lens was in stock, that they were covered by USA Warranty, and ready to be shipped. I then purchased the Nikon D90 with 18-200mm lens kit online. I was contacted by phone to confirm the order and was asked if I wanted an extra battery or memory which I declined. The transaction went without incident and I got the package within 2 days of shipment. Upon inspecting the camera and lens, I noticed that the lens did not come with the required 3-part warranty card which is needed to get any warranty work done. I emailed Brian with my concerns and called Customer Service the next day as instructed. Tommy Lawrence responded that they are an authorized seller for Nikon products and if anything went wrong with the lens, to contact Broadway who will set me up with a repair facility and issue an RMA. This was provided to me in writing. Although the verbal confirmation and online ad stated "USA Model" (with no exceptions), my experience with Nikon equipment gave me the confidence that I may not have any warranty issues for at least a year. I would rate this transaction as a positive experience with a little reservation.

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