2/5
posted Jan-23-2012
Having spent a lot of money at WalMart over the last years, I am seriously considering not to ever enter their local store or order from their online store again. I tried to purchase a TV online to pick it up later that afternoon at the closest WalMart store, 50 miles from where I live. The ordering process was simple; I received a confirmation in my email inbox within 3 minutes and everything seemed to be OK. Unfortunately, 30 minutes later I received an email telling me that the $645 Flatpanel TV was no longer in stock and the order was therefore cancelled. Little did I know that WalMart would be holding my money hostage for 3-5 business days. I did not find this "little" important fact out, until I called their totally incompetent customer service. I called customer service twice to ask what was taking so long plus sent an email to corporate headquarters... no reply or willingness to help other than the typical jargon and learned responses, in fact, the first customer service rep hung up on me. I have had lots of experience ordering from other online stores before; this is by far the worst I have ever come across. How does WalMart get away with holding MY money for 3-5 business days, and I have absolutely nothing to show for it? How is it that one can place an online order and have your bank account charged immediately, but it takes 3-5 business days for the money to be released again, if they cannot fill the order? I would like to see WalMart's response, if I just took a TV out of their store and told them you have to wait 5 days for me to pay for it. I would certainly end up in jail. How unethical can you get WalMart??? You are getting too big for your bridges.
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![Share](javascript:share_rating({"review_body":"Having spent a lot of money at WalMart over the last years, I am seriously considering not to ever enter their local store or order from their online store again. I tried to purchase a TV online to pick it up later that afternoon at the closest WalMart store, 50 miles from where I live. The ordering process was simple; I received a confirmation in my email inbox within 3 minutes and everything seemed to be OK. Unfortunately, 30 minutes later I received an email telling me that the $645 Flatpanel TV was no longer in stock and the order was therefore cancelled. Little did I know that WalMart would be holding my money hostage for 3-5 business days. I did not find this \u0022little\u0022 important fact out, until I called their totally incompetent customer service. I called customer service twice to ask what was taking so long plus sent an email to corporate headquarters... no reply or willingness to help other than the typical jargon and learned responses, in fact, the first customer service rep hung up on me. I have had lots of experience ordering from other online stores before; this is by far the worst I have ever come across. How does WalMart get away with holding MY money for 3-5 business days, and I have absolutely nothing to show for it? How is it that one can place an online order and have your bank account charged immediately, but it takes 3-5 business days for the money to be released again, if they cannot fill the order? I would like to see WalMart\u0027s response, if I just took a TV out of their store and told them you have to wait 5 days for me to pay for it. I would certainly end up in jail. How unethical can you get WalMart??? You are getting too big for your bridges. ","link":"http:\/\/www.resellerratings.com\/store\/Walmart\/comment\/1184969#comment1184969","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Walmart.jpg","store_name":"Walmart","username":"angiesw","rating":"2"}, "single");){kind=link}