36,420 stores
1,203,985 reviews
5962 shoppers online now
36,420 stores1,203,985 reviews 5962 shoppers online now
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 Member Since | 17-Jan-12 |
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| Airsplat.com |  |
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| Airsplat.com |  |
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posted Jan-17-2012 
![Share](javascript:share_rating({"review_body":"Horrible, horrible, horrible. Don\u0027t go here. They sent us a gun that wouldn\u0027t shoot, then made us jump through hoops backwards and forwards, sending us email after email on how to trouble shoot our new gun rather than letting us exchange it. Finally when they let us exchange this expensive, useless purchase they made it sound like it was all our fault, and gave us all kinds of grief. Stay far away from this place. ","link":"http:\/\/www.resellerratings.com\/store\/Airsplat\/comment\/1165631#comment1165631","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Airsplat.jpg","store_name":"Airsplat.com","username":"amyleecp","rating":"1"}, "single");){kind=link}
“We are very sorry to hear of any issues our customer may experience.
We have contacted this customer and are currently awaiting a reply.
In this particular instance, unfortunately it seems as though the customer received a defective or non-functioning item. We will attempt to troubleshoot any issue that the item is having to prevent any undue returns. We find that a large majority of all issues are simple adjustments or fixes. We even have a large database of videos that will walk customers through on the most common issues experienced.
If these troubleshooting measures do not work, we of course be more than happy to have any item returned provided that it is still under warranty. Also, we will not provide any troubleshooting that will disqualify a customer from obtaining a Return Merchandise Authorization Number or will disqualify a customer from having their warranty honored.”