1/5

posted Aug-14-2012

Print screen all your online account billing and contract information! If you don't they will change your information to reflect and benefit their pocket books. I checked my online account, went in store and called Verizon directly to confirm that my contract ended, the answer was Yes and the rep told me, you can upgrade your phone if you want to renew your contract. Verizon did not have a plan that would meet my needs so I cancelled my service. They then told me that my final bill would be mailed to me and would include a $150 cancellation fee and were going to charge me through the end of the month (billing cycle). They had already instantly cancelled my online access to my account and shut my phone off the day I was in there – I had no access to Verizon whatsoever at that point, but they still were billing me for service I was NOT getting!

Apparently Verizon is too big of a company and their executives are more concerned with lining their pockets than being honest with customers! Watch out all new customers and current customers who think they’re no longer under contract!

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