2/5
posted Apr-09-2009
This is my first ever unsatisfied online order. I've been ordering from many different online stores since 2000. Here's why I am unsatisfied:
-More than one month to ship item to my home.
-No offer to refund shipping costs.
-Was told order was shipped/reshipped three times.
Here is a message history between myself, ERWINCOMP.COM, UPS, and FedEx:
________________________________________
From ERWINCOMP.COM (sales@ernet.com) on 5 Mar 2009 10:49 AM:
This e-mail is to confirm that your order has been shipped. The following items have been shipped to: (address omitted) using Standard Delivery (7-9 Business Days).
Name Code Qty Each Options
--------------------------------------------------------
Audiovox Terk HDTVa HDTVA 1 39.95
Amplified Directional
Indoor HDTV Antenna
Subtotal 39.95
Shipping 10.95
Tax 0.00
Total 50.90
________________________________________
To ERWINCOMP.COM (sales@ernet.com) on 21 Mar 2009 1:18 AM:
According to the UPS tracking information, this shipment has yet to be picked up and is still in "Manifest Pickup" status. It has now been 11 business days since your notification that the "order has been shipped". The item was in stock when the order was placed and is still in stock today. What is the true status of this order?
________________________________________
From ERWINCOMP.COM (sales@ernet.com) on 21 Mar 2009 11:32 AM:
We understand that you have not yet received your order. The tracking number received means it was shipped from our warehouse. Unfortunately, the tracking number does not seem to be working. We have started a trace on this package for you. If they can not locate your order, they will reship your order again. We apologize for any inconvenience this may have caused.
________________________________________
To UPS.COM (customer.service@ups.com) on 23 Mar 2009 4:35 PM:
I was told by ERWINCOMP.COM (shipper) that the package has been "shipped from [their] warehouse" and that they cannot provide a status for this shipment because "the tracking number does not seem to be working". Can you please tell me the status of this? It has been well over 10 business days since the date of shipment.
________________________________________
From UPS.COM (customer.service@ups.com) on 24 Mar 2009 12:07 AM:
Thank you for your tracking inquiry. Our records indicate that billing information was received for this tracking number on 03/05/09. However, our system does not show that this package was physically picked up from the shipper's location. To verify that your package was shipped as scheduled, please contact your shipper.
________________________________________
To ERWINCOMP.COM (sales@ernet.com) on 6 Apr 2009 12:18 PM:
It has been 21 business days (about a month) since the date of this order on March 5 and 11 business days since you have started a package trace on March 21, when you have said that "[i]f they can not locate your order, they will reship your order again". Since the order was reshipped, it should have arrived here by now. One month for shipping this small order is not acceptable for the $10.95 shipping charge that I have paid. What is the true status of this order and when is the shipment expected to arrive here?
________________________________________
From ERWINCOMP.COM (sales@ernet.com) on 7 Apr 2009 1:57 PM:
We sincerely apologize for the delay in your order. Your order has been reshipped today. You will receive your order in 2-3 business days.
________________________________________
From FEDEX.COM (trackingupdates@fedex.com) on Apr 9 2009 1:26 PM:
Our records indicate that the following shipment has been delivered:
Invoice number: (omitted)
Purchase order number: (omitted)
Ship (P/U) date: Apr 7, 2009
Delivery date: Apr 9, 2009 1:24 PM
Service type: FedEx Ground
Packaging type: Package
Number of pieces: 1
Weight: 5.00 lb.
This review was modified by
amariano on April 23 2009 04:38:45 PM
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posted Mar-07-2009 
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![Share](javascript:share_rating({"review_body":"This is my first ever unsatisfied online order. I\u0027ve been ordering from many different online stores since 2000. Here\u0027s why I am unsatisfied:<br>-More than one month to ship item to my home.<br>-No offer to refund shipping costs.<br>-Was told order was shipped\/reshipped three times.<br><br><br>Here is a message history between myself, ERWINCOMP.COM, UPS, and FedEx:<br><br>________________________________________<br>From ERWINCOMP.COM (sales@ernet.com) on 5 Mar 2009 10:49 AM:<br>This e-mail is to confirm that your order has been shipped. The following items have been shipped to: (address omitted) using Standard Delivery (7-9 Business Days).<br><br>Name Code Qty Each Options<br>--------------------------------------------------------<br>Audiovox Terk HDTVa HDTVA 1 39.95<br>Amplified Directional<br>Indoor HDTV Antenna<br><br> Subtotal 39.95<br> Shipping 10.95<br> Tax 0.00<br> Total 50.90<br><br>________________________________________<br>To ERWINCOMP.COM (sales@ernet.com) on 21 Mar 2009 1:18 AM:<br>According to the UPS tracking information, this shipment has yet to be picked up and is still in \u0022Manifest Pickup\u0022 status. It has now been 11 business days since your notification that the \u0022order has been shipped\u0022. The item was in stock when the order was placed and is still in stock today. What is the true status of this order?<br><br>________________________________________<br>From ERWINCOMP.COM (sales@ernet.com) on 21 Mar 2009 11:32 AM:<br>We understand that you have not yet received your order. The tracking number received means it was shipped from our warehouse. Unfortunately, the tracking number does not seem to be working. We have started a trace on this package for you. If they can not locate your order, they will reship your order again. We apologize for any inconvenience this may have caused.<br><br>________________________________________<br>To UPS.COM (customer.service@ups.com) on 23 Mar 2009 4:35 PM:<br>I was told by ERWINCOMP.COM (shipper) that the package has been \u0022shipped from [their] warehouse\u0022 and that they cannot provide a status for this shipment because \u0022the tracking number does not seem to be working\u0022. Can you please tell me the status of this? It has been well over 10 business days since the date of shipment.<br><br>________________________________________<br>From UPS.COM (customer.service@ups.com) on 24 Mar 2009 12:07 AM:<br>Thank you for your tracking inquiry. Our records indicate that billing information was received for this tracking number on 03\/05\/09. However, our system does not show that this package was physically picked up from the shipper\u0027s location. To verify that your package was shipped as scheduled, please contact your shipper.<br><br>________________________________________<br>To ERWINCOMP.COM (sales@ernet.com) on 6 Apr 2009 12:18 PM:<br>It has been 21 business days (about a month) since the date of this order on March 5 and 11 business days since you have started a package trace on March 21, when you have said that \u0022[i]f they can not locate your order, they will reship your order again\u0022. Since the order was reshipped, it should have arrived here by now. One month for shipping this small order is not acceptable for the $10.95 shipping charge that I have paid. What is the true status of this order and when is the shipment expected to arrive here?<br><br>________________________________________<br>From ERWINCOMP.COM (sales@ernet.com) on 7 Apr 2009 1:57 PM:<br>We sincerely apologize for the delay in your order. Your order has been reshipped today. You will receive your order in 2-3 business days.<br><br>________________________________________<br>From FEDEX.COM (trackingupdates@fedex.com) on Apr 9 2009 1:26 PM:<br>Our records indicate that the following shipment has been delivered:<br>Invoice number: (omitted)<br>Purchase order number:\t(omitted)<br>Ship (P\/U) date:\tApr 7, 2009<br>Delivery date:\t Apr 9, 2009 1:24 PM<br>Service type:\t FedEx Ground<br>Packaging type:\t Package<br>Number of pieces:\t1<br>Weight:\t 5.00 lb.","link":"http:\/\/www.resellerratings.com\/store\/ERWINCOMP\/review\/457080#comment457080","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ERWINCOMP.jpg","store_name":"ERWINCOMP.COM","username":"amariano","rating":"2"}, "single");){kind=link}
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