4/5
posted Apr-06-2012
The UPS delivery time was one day earlier than the day estimated by Amazon, on a day where I might have missed the package. The purchase was processed Friday evening. When I checked on Saturday morning, the UPS hotline was not open on the weekends and Monday was the UPS scheduled delivery. As Amazon did not choose the signature option with the delivery, UPS from dropped the package on the porch a few meters to the side of the front door where it was left unattended for over an hour. UPS told me it should have been dropped in front of the door and a supervisor would reprimand the courier about this.
Amazon should also inform customers they do not request signature option from UPS when the user is choosing the shipping options and alert them that they have the option of having the package delivered to the nearest UPS store (my local UPS store told me they will charge a $5 fee for this "redirection" service when you pick up the package and this is the same price as the signature option). When I called UPS on the Monday morning, they failed to inform me of this option and instead I was mistakenly told there would be a second delivery attempt if they missed me and I could schedule a smaller delivery window for the second attempt. The hotline rep also incorrectly told me that the courier might call my phone number which was on the shipping label. I learned this was incorrect from a subsequent call from UPS (I emailed them on the UPS website). If Amazon requested the signature option, the package would be delivered to the nearest UPS store if they miss you and you can pick it up without any additional charges. It is not secure for packages to be left outside buildings (and not even at the front door in my case). A stolen package is worthless.
If you are in a similar scenario with the delivery and are unable to change the delivery location in time, note that UPS told me they usually deliver the express packages by noon. Mine was dropped off around 12:30 pm even though the tracking page on the UPS website said "By End of Day" for the estimated delivery time and the UPS rep I spoke too on Monday morning said she could not give me a more specific time. I requested the 'Priority International Courier' option from Amazon and the UPS tracking page said it was shipped by 'UPS Worldwide Saver' (which would be an 'express' option). When I bought the same shoes in 2010 from Shoebuy.com, they requested the signature option from the DHL courier (and COD) so the courier contacted me so he could get my signature.
It would have been helpful to have calculation for the cost in terms of other currency. When the total was converted it to Canadian dollars using the exchange rate from the Bank of Canada, it was $3.33 less than what Amazon billed to my credit card. There was no cost break down showing the cost in the currency of the credit card and what were the additional costs for billing to a credit card with a foreign currency.
I felt the shoes were reasonably priced but the price of the shoes (in the color and size that I chose) went up by $94.32 after my order was processed as this model of shoe (Allrounder First) is no longer being manufactured.
This review was modified by
amagb on April 06 2012 12:44:41 PM
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![Share](javascript:share_rating({"review_body":"The UPS delivery time was one day earlier than the day estimated by Amazon, on a day where I might have missed the package. The purchase was processed Friday evening. When I checked on Saturday morning, the UPS hotline was not open on the weekends and Monday was the UPS scheduled delivery. As Amazon did not choose the signature option with the delivery, UPS from dropped the package on the porch a few meters to the side of the front door where it was left unattended for over an hour. UPS told me it should have been dropped in front of the door and a supervisor would reprimand the courier about this.<br><br>Amazon should also inform customers they do not request signature option from UPS when the user is choosing the shipping options and alert them that they have the option of having the package delivered to the nearest UPS store (my local UPS store told me they will charge a $5 fee for this \u0022redirection\u0022 service when you pick up the package and this is the same price as the signature option). When I called UPS on the Monday morning, they failed to inform me of this option and instead I was mistakenly told there would be a second delivery attempt if they missed me and I could schedule a smaller delivery window for the second attempt. The hotline rep also incorrectly told me that the courier might call my phone number which was on the shipping label. I learned this was incorrect from a subsequent call from UPS (I emailed them on the UPS website). If Amazon requested the signature option, the package would be delivered to the nearest UPS store if they miss you and you can pick it up without any additional charges. It is not secure for packages to be left outside buildings (and not even at the front door in my case). A stolen package is worthless.<br><br>If you are in a similar scenario with the delivery and are unable to change the delivery location in time, note that UPS told me they usually deliver the express packages by noon. Mine was dropped off around 12:30 pm even though the tracking page on the UPS website said \u0022By End of Day\u0022 for the estimated delivery time and the UPS rep I spoke too on Monday morning said she could not give me a more specific time. I requested the \u0027Priority International Courier\u0027 option from Amazon and the UPS tracking page said it was shipped by \u0027UPS Worldwide Saver\u0027 (which would be an \u0027express\u0027 option). When I bought the same shoes in 2010 from Shoebuy.com, they requested the signature option from the DHL courier (and COD) so the courier contacted me so he could get my signature.<br><br>It would have been helpful to have calculation for the cost in terms of other currency. When the total was converted it to Canadian dollars using the exchange rate from the Bank of Canada, it was $3.33 less than what Amazon billed to my credit card. There was no cost break down showing the cost in the currency of the credit card and what were the additional costs for billing to a credit card with a foreign currency. <br><br>I felt the shoes were reasonably priced but the price of the shoes (in the color and size that I chose) went up by $94.32 after my order was processed as this model of shoe (Allrounder First) is no longer being manufactured.<br>","link":"http:\/\/www.resellerratings.com\/store\/Amazon\/review\/1426271#comment1426271","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Amazon.jpg","store_name":"Amazon.com","username":"amagb","rating":"4"}, "single");){kind=link}