1/5

posted Feb-19-2013

I ordered a lumbar support pillow from brookstone.com as a valentine's day present. It said on their website it usually takes 5-7 days for items in stock to ship, and this was listed as "in stock." I ordered on the 6th and hadn't received any email about it shipping or anything days later, so I checked online but my order number was coming up as incorrect or not processed, so I called. They didn't have the order number either, but when they looked up my info they saw the order, apparently it was being shipped from another factory to them(why was it listed as in stock?)and they had no idea when it was shipped from there or how long it would take, so they took my # to call me back with that info when they got it. They never called. I called back again (now after valentine's day) to just cancel since I had never heard back and was having such a hard time getting any answers. They said by now it had FINALLY shipped, this was a few days ago, they said I should have had it by yesterday (still no tracking # though) and surprise, still hasn't come. Last time I will ever order anything from here. Lied about it being in stock, never got a tracking number, taking waaaaayyy too long to ship and customer service never got back to me when I called the first time.

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1/5

posted Jan-10-2013

TERRIBLE! The company I work for ordered flowers for a sick co worker. They were never delivered and she was discharged from the hospital so I called to have them delivered to her home. I gave her address and they said it was no problem and would be delivered the next day. They weren't. When I called again, they had the nerve to tell me that they would need another $10 service fee to deliver them, even though they never delivered them to begin with. I ended up just cancelling the order. Also my boyfriend used them to order flowers for me that did actually arrive (although not at the time they stated) but were wrong and missing chocolates he paid for.
Addendum: For the order my boyfriend placed, they did resend another arrangement that was very nice and much more accurate to what was advertised and two boxes of chocolates to make up for the error, so I was happy that they did follow through and resent another one the next day!

This review was modified by amacdougall7 on January 11 2013 03:27:53 PM

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