5/5

posted Oct-22-2012

No issues, order came as expected. Price was extremely good, shipping is very reasonable.

This review was modified by alllle on October 22 2012 03:36:17 PM

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Jul-30-2009

Great price with free shipping, item arrived in 4 days via Fedex. Will definitely buy from them again.

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Jan-26-2007

The overall experience is very good. And it is likely that I will purchase from RainbowTronics again.

This is my first purchase with RainbowTronics. The price is the lowest among legitimate online merchants I can find out. By legitimate, I mean the user ratings are reasonably good.

Searching product and purchasing is easy and no surprises. Since I read the reviews, I knew I will be contacted via email for credit card confirmation. I got the email the day after the purchase and asked me to call a 800 number to verify my payments.

No one was picking up at the extension I was given when I called so I just selected to talk to any customer service person from the main phone menu. I then talked with a customer service person who verified my payment, then offered me some incredible priced accessories over the phone. I declined because this is the first order from this merchant and I want to keep it simple and small to see how it work out. But I wrote down the name and extension of the person so I can call them later for the accessories offered if my order delivered okay.

The delivery was fast and there is no problem with the item I received. I do plan to call them for the additional accessories soon.

The extra step of payment verification is different from most of the online retailers. It didn't bother me that much though.

One thing that they can approve is to automatically redirect the customer to the next available person if the one assigned to me is not available at the time when I called. Not critical though.

This review was modified by alllle on February 01 2007 03:55:22 PM

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Aug-12-2003

Ordered an external 5.25" IDE USB/Firewire enclosure. Right after I placed the order, I noticed that I selected the wrong product and the shipping address was also not correct. Called up the CS and updated the order without any problem.

Recieved emails after placing order and after the product was shipped. A tracking number was also provided. Product arrived 5 days later and everything looks okay.

Tried the product and worked without any problem. A pleasant shopping experience. Should have ordered it a month early had I know there was a coupon at that time.

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Jul-23-2003

I was looking for a Seagate ATA V (Mfr. Part# ST3120023A) specifically because it is rated the quietest HD available. Found it at TigerDirect and verified that the product info page explicitly mentioned this part number before placed my order. However, when I received the shipment, it was the same brand and capacity but different model (Mfr. Part# ST3120022A).

I called the RMA department. The person answered the phone was very polite (Gerdy Carballos). He checked the web site and verified that the part # listed on the web is not the one I received. He said they have the model I need and issued an RMA and an exchange request without any problem.

The exchange arrived in 2 days and again, it was the wrong part #. I called the RMA again. This time, the part # on the web site has already been changed so I had a little hard time to explain it. Since the CSR thinks TigerDirect does not have the model I need, he did a return RMA.

Both time I was promised that the RMA shippings will be refunded in 2-3 days after I fax the receipt. I also verified that they will refund the initial shipping cost I paid since I am not on fault.

Here is where the problem started. They credit back the cost for the hard drive but not the shipping cost. I faxed the receipt to the correct fax number and waited a week but didn't see any refund, nor the initial shipping cost they promised. I called in and discovered that 1. they did not sent the request to the accounting to refund my initial shipping cost; 2. the fax got lost and was never recorded in their system.

I faxed the receipt again today. I has been more than a month since I placed the initial order. I am somehow frustrated although I do believe TigerDirect is trying to do a good job. I'll see how long it takes for them to refund all of my shipping costs.


UPDATE:
Just been contacted by Humberto from the TigerDirect. Wow, that was a very quick response. He politely apologized for the inconvenience and did the refund over the phone immediately! I am very impressed with the fact that they show great care on their customers and the most importantly, TOOK THE ACTION!
I know we all make mistakes. What matters the most to me is that TigerDirect worked with me and try their best to resolve any issues. Given this, I've changed my rating to very satisfied and I'll say I am very likely to order from them again in the future!

This review was modified by alllle on July 24 2003 08:29:55 AM

comment on review | report?

Is this review?… Helpful Cool Share

4/5

posted Jun-19-2003

Ordered two heatsinks + 2 92mm fans + 2 Zalman fan brackets. Shipping was very quick, received in about 4 days. All items are packed nicely in a small box without any damage. However, there was no invoice or packing list in the box. I sent an email inquiry about the invoice but received no response. Because of this, I might purchase from them again for low priced items, but will not buy any expensive stuff from them.

This review was modified by alllle on June 19 2003 04:29:43 PM

comment on review | report?

Is this review?… Helpful Cool Share