1/5

posted Apr-13-2012
ASUS RMA and customer service is absolutely ABYSMAL. Into the fourth business week, you know, mon-fri, they still can’t figure out the status of my motherboard. Keep getting the runaround from the CS people. One guy told me “its still in repair” called back two days later and the next guy says he sees the last inquiry but it was not answered. So, how could the person tell me it was still in repair if he never got an answer to the inquiry? Call back, ask for supervisor…. Can’t find one, get transferred to “Level 2 Support” big deal. Just know this, ASUS is ok as long as you don’t have a problem with it. If you need repair, just throw it in the trash and buy another brand.