1/5
posted Mar-11-2007
STAY AWAY! Fishy from the start, this company's handling of my order got worse and worse. Like so many others, I wish I'd read these reviews before I made the mistake of ordering from Ritebuys.com. The fast-talking salesman tried to offer me all kinds of extra warranties and shipping options, which he claimed that "the company is not making any money on, we just want to make you a happy customer," but then proceeded to offer me better and better deals until I finally refused. I was put on hold at least 15 times in ten minutes, he asked for my credit card info three times, and kept getting my order specs wrong. I was sent a sketchy "credit card confirmation" email that I absolutely HAD to reply to, but when I said I was uncomfortable doing so, he said it was a mistake and I didn't need to reply. I was promised an order confirmation and tracking number within the next 48 hours.
When four days passed and I had neither (but my credit card had been charged) I called back. The same guy told me it was due to the showstorm, which was about like "the dog ate my homework." I was promised the confirmation and tracking number in the next 48 hours, again.
Two more days passed, still neither one, and I called to demand cancellation. He refused, wheeling-and-dealing and telling me that I'd have it the next day. I insisted he cancel it, but he said it was already on the truck. I asked for a tracking number and he said he sent it already. I hadn't gotten it, and he said "oh, we're sorry, we've been emailing you about your order to the wrong email address! We used xxxxx.net instead of xxxxx.com! Sorry, just a simple mistake!" I caught him in that lie, saying that my email works at either domain, but he just kept on rolling and lying some more." He did send me a tracking number, telling me that it wouldn't be active for another 12 hours, even though the order was on the truck already (yeah, right!). That tracking number was completely phoney, and even when the package did arrive the next day (having been overnighted at HUGE expense to the liars because I'd caught them trying to trick me) it came under a completely different tracking number than the one they tried to stall with.
Thank goodness I have an excellent credit card company, and Ritebuys will have to deal with them now that I've filed my fraud claim. But what an ordeal. Please spread the word - DON'T GET ANYWHERE NEAR THESE GUYS. THEY BELONG IN JAIL.
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![Share](javascript:share_rating({"review_body":"STAY AWAY! Fishy from the start, this company\u0027s handling of my order got worse and worse. Like so many others, I wish I\u0027d read these reviews before I made the mistake of ordering from Ritebuys.com. The fast-talking salesman tried to offer me all kinds of extra warranties and shipping options, which he claimed that \u0022the company is not making any money on, we just want to make you a happy customer,\u0022 but then proceeded to offer me better and better deals until I finally refused. I was put on hold at least 15 times in ten minutes, he asked for my credit card info three times, and kept getting my order specs wrong. I was sent a sketchy \u0022credit card confirmation\u0022 email that I absolutely HAD to reply to, but when I said I was uncomfortable doing so, he said it was a mistake and I didn\u0027t need to reply. I was promised an order confirmation and tracking number within the next 48 hours.<br>When four days passed and I had neither (but my credit card had been charged) I called back. The same guy told me it was due to the showstorm, which was about like \u0022the dog ate my homework.\u0022 I was promised the confirmation and tracking number in the next 48 hours, again.<br>Two more days passed, still neither one, and I called to demand cancellation. He refused, wheeling-and-dealing and telling me that I\u0027d have it the next day. I insisted he cancel it, but he said it was already on the truck. I asked for a tracking number and he said he sent it already. I hadn\u0027t gotten it, and he said \u0022oh, we\u0027re sorry, we\u0027ve been emailing you about your order to the wrong email address! We used xxxxx.net instead of xxxxx.com! Sorry, just a simple mistake!\u0022 I caught him in that lie, saying that my email works at either domain, but he just kept on rolling and lying some more.\u0022 He did send me a tracking number, telling me that it wouldn\u0027t be active for another 12 hours, even though the order was on the truck already (yeah, right!). That tracking number was completely phoney, and even when the package did arrive the next day (having been overnighted at HUGE expense to the liars because I\u0027d caught them trying to trick me) it came under a completely different tracking number than the one they tried to stall with.<br>Thank goodness I have an excellent credit card company, and Ritebuys will have to deal with them now that I\u0027ve filed my fraud claim. But what an ordeal. Please spread the word - DON\u0027T GET ANYWHERE NEAR THESE GUYS. THEY BELONG IN JAIL.","link":"http:\/\/www.resellerratings.com\/store\/Rite_Buys\/comment\/305753#comment305753","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rite_Buys.jpg","store_name":"Rite Buys [Inoax, ephotoclub, fotoconnection, TheWizStore]","username":"alisonreid","rating":"1"}, "single");){kind=link}