5/5

posted Apr-10-2007

I ordered a LaCie Sata hard drive online. Within hours, I had a phone call confirming and thanking me for the order. The next day with a low-cost 1-3 day delivery upcharge, the drive arrived in perfect shape. Good price, great customer service. I'll do business with Atriniti again.

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5/5

posted Mar-29-2007

I couldn't be more pleased with my high-end Intel X6800 custom tower from Puget Custom Computers. They have one of the best websites with useful recommendations and easy access to additional detail. My saved configuration was proactively reviewed by the sales team and recommendations provided both for direct questions I had, as well as providing personal suggestions to save a few dollars and where they would be best spent based on their experience. The order was placed online and a couple of components not in stock were ordered. When there was an unexpected additional 2-day delay with parts availability, the online order tracking was noted and I was proactively contacted via email, including from the president of the company with an apology. The same afternoon the parts arrived, I received a call from the sales manager to confirm a detail I had requested on the assembly that was already underway. The system was completed and shipped the next day, actually arriving a day ahead of schedule via FedEx.
It's apparent Puget Custom Computers is focused on their customers from inception through delivery and after-sales. They have not grown too big to loose their customer focus as much of their competition have. Puget comes across as caring for their customers on a personal level and deliver on their promise of outstanding service. If you're looking for a custom system that's not "on-the-cheap" with high quality components and fantastic service, this is the place. It's where I'll return to when it's time for another PC upgrade, and in the meantime, will help spread the positive word about this firm in the Pacific Northwest.

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5/5

posted Mar-24-2007

I must admit I'm a huge Amazon customer and over the years have purchased probably hundreds of books, CDs, DVDs, electronics products -- even a vacuum from them. This is the place I check first for most everything I buy online. I find prices nearly always to be the best, especially when you use their "Amazon Prime" service (an annual fee that gives you unlimited 2-day shipping on most everything for no additional cost -- it easily pays for itself if you buy a lot). My experience where Amazon does not have the "best price" tends to be on major electronics purchased (DSLR, Lens, Phones) -- but I've been surprised and bought some of these types of items from Amazon as well. Smart shoppers will compare total price (with tax and shipping) and availability before making their decision. Products ship as promised. When there is an issue, proactive notification takes place providng me the option what to do. The website is easy to use. The two or three times over the years UPS has lost (or more likely mis-delivered) an order, Customer Service immediately sent a replacement at no charge without hassle. Great customer service in every way and a company I'll continue to use in the future.

This review was modified by aleithol on March 24 2007 10:47:42 AM

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1/5

posted Mar-24-2007

I'm a PC enthusiast since '81 who ordered an Alienware Area-51 7500 high-end ($6K) liquid cooled custom desktop system based on business and friends positive experiences and this company making a point on their website of the quality of their product and support. The net of what could be a long story is the online configurator quoted an estimated 10 days to ship at the time I placed the internet order with no constrained parts. A confirmation came immediately saying I was in "Phase 1" (of 9) and to allow up to 2 business days to go through billing/credit card validation. On the 3rd day I contacted Customer Service to find no action had been taken on my order. The agent was helpful and the credit card validation was accepted immediately when she processed it as I had preauthorized the card before the order was placed -- just in case. Within hours I had email confirmation that my system had moved into "Phase 5 Assembly" indicating the parts had been picked and everything was ready to be assembled. Several days passed. The day before the original estimated shipment was to take place I contacted Customer Service as no movement in the Assembly phase had yet taken place according to the online order tracking system. I was told two components were on backorder with no ETA -- to contact them the following week for an estimate. (This was strange as "Phase 4" should have found this problem and a proactive notification provided as documented on their site.) The system ultimately shipped 2.2X longer than the original estimate. Upon receipt, one minor item from the order was missing and the AlienFX feature would not operate. Tech Support was helpful, identifying a bad board and shipping the missing item without further problem. The board was ordered, my credit card taken to ensure the old one would be returned, and it would be my expense to ship the failing part back. Several days later, the board had not arrived. After this less-than satisfying experience, rather than retain the system for the 4-year extended warranty I had purchased and possibly having more problems of this sort with a premium-priced system, I contacted Customer Service to return it under the 30-day policy knowing I would pay return shipping and a 15% restocking fee. After an hour of being offered various things (another month of warranty, a coffee cup, a dedicated tech support rep) to retain the system, I was given an RMA number and told the refund should happen in 5-7 days after receipt. I shipped the PC back that afternoon and received the credit 9 days after they received the returned system.

This review was modified by aleithol on April 04 2007 12:06:23 PM

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5/5

posted Mar-24-2007

I've purchased a number of photo accessories from Adorama over the last several months. Web site is good, selection is huge, decent prices, and they deliver as promised. In one case a product was backordered when I placed the order and Adorama kept me informed (and offering me the opportunity to cancel if I needed to) as they had supplier delivery problems until shipment took place -- only then was my card charged. They also tend to vary shipping companies, sometimes using USPS for small items, which definitely speeds up delivery vs sticking with UPS ground getting items to the West coast. Exceptional customer service and a firm I'd do business with again.

This review was modified by aleithol on March 26 2007 06:18:44 AM

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5/5

posted Mar-24-2007

I've made a number of photo purchases from B+H, most recently a couple of significant Canon lenses. B+H had fast and efficient customer service, good prices, and delivered as promised. Definitely a company I'd do business with again.

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5/5

posted Mar-24-2007

I've purchased major photo and video products over the years from Beach Camera -- most recently a Canon EOS Rebel XTi and EFS 17-55MM F/2.8 lens. I've found their prices for items they handle to be consistently the lowest and am very satisfied with their follow-through and delivery as promised. This is definitely a company I will do business with again and is one I look to first when researching major electronics purchases.

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