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Sears.com

1/5

posted Apr-28-2013

This order was placed on the 17th of April 2013 at about 12:00 pm. I then received an email on the same day giving me the following order confirmation number: 4171568675 and an expected arrival date of 04/24/13. I had not received any shipping confirmation from sears as of Friday the 19th of April 2013 at time 11:21am , so I called customer service just as a follow up. The customer service agent placed me on hold and called the store in North Miami Beach Fl. I was told that the package would be picked up that dat and I would receive a phone call when that happened. April the 22nd came and still no confirmation or phone call as promised. So at 10:05, I called back to customer service. The agent called back to the store (#7546) and was told that the order still had not shipped. I told the agent that I wanted to cancel the order. The agent talked me into trying another avenue and she would call me back. At 10:50 I received that call from her saying that the order would be shipped out overnight. Reluctantly I agreed.

I did not receive the order the next day, but it came on the 24th of April 2013. As I started pulling everything out the box I noticed the mini screw driver broke in half. No problem because I have plenty. Then I noticed a piece of a round gray thing. It happened to be 1 of three pieces of the file. I continued to assemble the saw and when I put in the lubricating oil, it can out from another area of the saw. The following day, 25 April 2013 I called back to customer service to try and get another, but i was told it don't work that way. At this time I asked to talk to a supervisor. Mike P. I expressed my unhappiness of this whole transaction and he tried to lecture me on the meaning of things sold at Sears outlet stores. I then informed him that it was advertised as new and that there was a recondition price as well. If something is advertised as new it should be just that. I then asked to be emailed the return UPS label and he said he would. I then received an email asking about the damage to the box. I answered the questions and replied the email. On 26 April 2013 I received another email telling me that Sears has no record of this order. I have all written communications from the time the order was placed to now. I have pictures that was taken. On 27 April 2013, I called PayPal and submitted an official dispute with this order.

I am just starting up my business and this product was needed for a contract I obtained and had a completion date of 26th of April 2013. I really should be concentrating on building my business not fighting with Sears over $103.01. Thanks to Sears, I had to spend over $199.99 at Lowes to complete this job and the money that I obligated for this purchase is and will be tied up for a while. I would have never expect a company with an reputation and popularity of Sears to act this way.