1/5

posted Feb-02-2012

I found Cabot Ebony wood stain (item #SPM2382632502) on the Sears.com website. I called customer service before placing my order to verify the size of the container. I was told by the Sears customer service rep that these were gallon cans. I then orders five gallons off of the Sears.com website. When I received my order, the cans of stain were actually only half of a pint.


When I called Sears customer service to complain, I was told the balance (75 Half pint cans) would be sent to me. On Thursday 2/2, I received an email stating the extra stain would not be sent and I would need to arrange for a refund.

When I called the Sears customer service number to arrange for my refund. I was told that I had to call the third party vendor for my refund. I am very dissappointed that Sears is choosing not to stand by the products shown own their website. This third party vendor lied about the container size before my order was placed, and refused to send the balance.


I do not want to deal with them because of this. I ordered from Sears.com and I think Sears should issue my refund

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