1/5

posted Sep-29-2003

I ordered a Serial-ATA (SATA-150) 160-GB Seagate drive (part # ST3166023AS) from BuyMicro on 6/17/2003. On 6/18/2003 I checked the order status on their website (buymicro.com) and saw that the ordered part was changed to an ATA-100 160-GB Seagate drive (part # ST3166023A - not trailing S!). I immediately sent an order cancellation by email AND by fax.
Buymicro still shipped the (wrong) drive on 6/19/03, and charged my credit card $179.92.
I emailed the company about this and got the advice to bounce the shipment, which I did. The package tracking showed that the package had indeed be return-delivered to sender. But credit did not appear.
After several emails that only generated a response like "we'll check if we received the return package", I asked my credit card company to reverse the charge.
On September 5, 2003 a return charge was received for $131.02, which is $48.90 (27%) less than what was charged originally, while the ENTIRE shipment was returned.
As the return was caused by Buymicro sending a part that I did NOT order, shipped a day after I cancelled the order both through email and through fax, I should have received a full refund.
Sent complaint to BBB, and they contacted BuyMicro but never received any response (BuyMicro is listed "in bad standing" at BBB).
Have now filed a complaint with Attorney General of California.

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5/5

posted Mar-12-2002

I saw all the bad comments on this reseller. I don't know (and I didn't know). I bought from them twice. Both times they were the cheapest, they delivered exactly what I ordered, well packaged and faster than they said they would.

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