“I've been a customer from the early years. And still to this very day this company is A+++. Why reiterate. We all know why. From choice to fast shipping to accurate postal information to exceptional return policies. Bingo. This is how it's done.”
Classic Industries sells restoration parts. They describe themselves as 'the undisputed leader of the Restoration Parts industry'.
They state 'If for any reason you are not satisfied with a product or purchase, you can return the product within 30 days of receipt for a full refund, credit or exchange.'
I am half way through a late sixties classic restoration and have already spent a small fortune with this company. Recently they sent a part that categorically does not fit. When I checked their listing online they have the part listed incorrectly and interestingly listed differently on the invoice they sent. My mechanic was not only surprised at the wrong size but at the quality. He confirmed the incorrect listing also.
So six phone calls later and all I get from Classic Industries is they are going to call me back. Games.
Be warned. If they send the wrong part they will screw you for the shipping and the return shipping. Regardless of whether you have been a loyal customer. It's an old game making the customer chase you down.
As for their WORTHLESS 'satisfaction guarantee'. If you talk to 'KJ' be sure in the knowledge that he'll never help you but will say he'll call you back. THEN DOESN'T. Oh. And enjoy the line- 'Well. See everyone is out at lunch at the moment soo...'
Well they are not the only parts store on the block. It's 'Impala Bob's' from now on. They sent the correct part faster and didn't shaft me $40.98 shipping for something that weighs less than an old shoe. Outrageous.”
I just took delivery of a thousand dollar La Pavoni which I intended to give to my wife for our tenth wedding anniversary. Sadly Seattle Coffee Gear thinks otherwise. What an afternoon I've had with these people. I was patently sold a product that does not meet the online description or that of the salesperson which I spoke with. In short they sent me an item that has four obvious broken parts, two missing parts, numerous surface defects and, wait for it, is also filthy. FILTHY. The item they sold me is 'USED' and abused. They should be ashamed and embarrassed. The telephone calls I made and emails I sent indicated I was willing to put up with some of the problems as time is short for the gift but the rudeness on the phone was overwhelming. 'Well...That's our policy.' Well...That's our policy.' Like parrots. Unbelievable.
In short their 'policy' is to mail you used stuff then tell you to pay to send it back AND pay for the original free shipping or send two hundred dollars more to up-sell to another new machine. Thanks a lot.
I did a little research and according to other consumer complaint sites I'm not the only one this has happened to.
I use online retailers on a daily basis. Seattle Coffee Gear has a website full of glowing testimonials but no device to add your own review. If you comment on their YouTube account they post their own rebuttal then block you. How about that then.”
This review was modified by ajohnb on August 06 2012 03:19:04 PM
“I'm a customer since 1997 at their old bricks and mortar location in Manhattan. I've visited and purchased from their small-country-sized establishment on 34 ST. Finally I now live in Colorado where I use the online service. I can state categorically they are unrivaled in all aspects.
Experts. Experts. Experts. And nice people to boot. Argue with that if you so want to.”
“BE WARNED. We chose 'Buyers Edge' for their low prices and promised ability to furnish numerous Bosch appliances for a major install. I don't sweat the small stuff. The new kitchen for my wife's enjoyment was my reward. ‘Buyers Edge’ thought otherwise. It’s remarkable how frustrated these people made me. Numerous major delivery issues. Damaged return problems. High prices for ‘advised’ hook-up cables/hoses (naturally included with all the appliances). Then to top it off the Lady on customer service was rude, divisive and evasive. She bare faced lied about deliveries putting my install from five days to over three months. Once I posted my original objective review on a website Buyers Edge Director of Service personally hounded me relentlessly (no exaggeration) on my home phone to alter my review to five stars for a single appliance warranty bribe. Months later I have never received the warranty upgrade and ironically I have on going warranty repairs from delivery damage. ANGER. DISSATISFACTION. AGGRAVATION. All of this and more is yours if you do business with what has to be THE BIGGEST RIP OFF SECOND RATE online merchants YOU WILL EVER HAVE THE DISPLEASURE OF BEING ABUSED BY. YOU’RE WARNED. ”