1/5
posted Jan-09-2007
As of this week, I transferred ALL domains away from this company. Their customer service has been terribly unresponsive, and their renew/transfer process appears to be broken. (Registerfly used to be reseller of another registrar, eNom. They have since become a registrar in their own right. So to renew a domain that was registered under the old regime, a transfer is part of the process, even though Registerfly is on both sides of the transaction.)
To get the renewal/transfer process resolved, it took repeated phone calls at long distance rates, and in at least a couple of occasions, I would wait on hold for extended periods prior to being hung up on--and at one point my domain actually expired. A related issue was what the expiration date as shown as Registerfly's control panel was at odds with the same date as shown in my "whois" data.
But as bad as they seem to be with phone responses, they appear to be worse when it comes to opening trouble tickets. As to those, Registerfly tends to want to close these out unresolved, and in at least one instance, deleted the ticket entirely. Their practice is to respond to the ticket and then set it to auto-close the same day, so it is necessary to respond to the ticket to leave it open.
The most bizarre part was that at one point they posted daily credits to my account in the form of a "Quick Pay" balance, yet they still would not respond to plainly worded trouble tickets on the issue.
They are not simply the worst registrar. This is the worst company I have ever dealt with, internet or otherwise, ANY industry, EVER.
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![Share](javascript:share_rating({"review_body":"As of this week, I transferred ALL domains away from this company. Their customer service has been terribly unresponsive, and their renew\/transfer process appears to be broken. (Registerfly used to be reseller of another registrar, eNom. They have since become a registrar in their own right. So to renew a domain that was registered under the old regime, a transfer is part of the process, even though Registerfly is on both sides of the transaction.)<br><br>To get the renewal\/transfer process resolved, it took repeated phone calls at long distance rates, and in at least a couple of occasions, I would wait on hold for extended periods prior to being hung up on--and at one point my domain actually expired. A related issue was what the expiration date as shown as Registerfly\u0027s control panel was at odds with the same date as shown in my \u0022whois\u0022 data.<br><br>But as bad as they seem to be with phone responses, they appear to be worse when it comes to opening trouble tickets. As to those, Registerfly tends to want to close these out unresolved, and in at least one instance, deleted the ticket entirely. Their practice is to respond to the ticket and then set it to auto-close the same day, so it is necessary to respond to the ticket to leave it open. <br><br>The most bizarre part was that at one point they posted daily credits to my account in the form of a \u0022Quick Pay\u0022 balance, yet they still would not respond to plainly worded trouble tickets on the issue.<br><br>They are not simply the worst registrar. This is the worst company I have ever dealt with, internet or otherwise, ANY industry, EVER. ","link":"http:\/\/www.resellerratings.com\/store\/RegisterFly\/comment\/294772#comment294772","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RegisterFly.jpg","store_name":"RegisterFly.com","username":"airwaves","rating":"1"}, "single");){kind=link}