1/5

posted Dec-14-2008

I purchased 2 cameras from radioshack.com. The deal said that there is a $50 Mail-in-rebate on the camera.
After the order was placed, when I opened the MIR form, it said that the MIR was applicable only if I purchase a printer alongwith a camera. So I immediately called the Customer Service number (1-800-843-7422). Their representative "confirmed" that I was good and I can ignore the online MIR form. He said that I "need not" purchase a printer. Also he said that I'll receive a MIR form alongwith the package and I should send that form and not the online form.
When I received the order, there was no form inside. So I called Customer Service again. Now they said that I should have purchased a printer and that my order was not valid for MIR.
By now, I had already gifted the camera to someone:-(
Radioshack refused to own their customer service representative's mistake. I even talked to their supervisor (Mike - Emp No 73718) and he was rude and not willing to help.
I am not doing any more business with Radioshack.
ALL - BE CAREFUL OF THIS STORE.

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