1/5

posted Mar-22-2009

Ordered a Garmin Nuvi 885T advertised on trusteddealer.com at $548.00 with free FedEx overnight delivery. Two days later I was contacted by their rep saying all was set to go, just confirming shipping address but wanted to add a couple of things to make the GPS device preform to its ultimate. I declined. Next day I received an invoice in my email stating the total was $681.25 which included the GPS, insurance and SHIPPING CHARGES. I called to complain but the rep was so rude, saying if I wanted a discount just to come out and ask for it! I asked for his supervisor and he said he was the "boss"! I told him to cancel my order and he said it already shipped out, that I could refuse it when Fed Ex tried to deliver it (later I found out it did not go out until the next evening).

Now, after many calls, they issued a credit for $525.00 ($156 less than they charged on my credit card for a product I never received). When I called to complain they repeatedly hung up on my. Finally, I told "Allen Marcus" or "Brian" ir "Michael" (the voice was similar but the name kept changing) that I was going to file a claim with my bank and he said, "f**k your bank and you too. We're going to sell your car". INSANE - RUDE This is the worst shopping experience of my LIFE.

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