1/5

posted Jan-17-2012

I ordered a refurbished Nikon D5100, and upon receipt of the camera, I noticed that the LCD screen is faulty. I e-mailed Nikon for support, and they told me that in order to get warranty service, I will have to ship it to their repair center at my own expense. My expectation when buying a refurbished product is that it be in complete working condition. The issue with my camera can be seen immediately as soon as the screen turns on in any mode, and should have been easily detected by whomever evaluates refurbished products. I certainly don't believe that I should have to spend my own time and money working through an issue that I shouldn't have to deal with.

When I e-mailed Ritz's customer service, I got no response. When I e-mailed again, this was their response:

"We apologized for the delay in our reply and we would like you to know that we cared about our customer and would like to give them favorable service, and as per your return request we are sorry to inform you that the return request you sent is more than our return days as you can only return this item back to us 10 days from the days of delivery as per Ritzcamera return policy and as for this reason you will have to contact the Manufacturer directly or you can contact the warranty service centre that we have provided on this item, they will surely help you with this."

The poor writing alone speaks for their customer service. And a TEN DAY return policy? You have to be kidding. They sold me a defective product that was not up to the standard that they had advertised on their website. They should be shipping me a new one at their expense.

If you buy from Ritz, there's probably a pretty good chance you will have an acceptable experience. But I suggest taking your money elsewhere, because I don't think they really care at all about customer service. They don't even monitor this website. These guys are amateurs. TAKE YOUR MONEY ELSEWHERE!

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1/5

posted Feb-05-2010

I truly wish that I had taken the time to look Lenovo up on this website before placing my order.

Typically, when I have something shipped to my house, I'm not home, because I have a job. But usually, I have the opportunity to pick my package up from UPS. Apparently, with UPS ground, this is only an option of the shipper requests it. I assume that most shippers do, because I have never had this problem. But Lenovo does not. Strike one.

When Lenovo received my order back at their warehouse, they charged me a $5 reprocessing fee. Strike two.

For a company as large as Lenovo, their customer service line has the worst hours: M-F 9am-7pm EST. In my job, it is rarely possible for me to call during these hours. Most of their competitors have hours seven days a week. Strike three.

Granted, I bear some of the blame in this fiasco, but I really feel as though much of the hassle I experienced shopping with Lenovo would have been avoided had I shopped with a more reputable retailer. All I want in exchange for my hard-earned money is my product in my hand. I don't need difficulties reaching customer service, frustrations, and fees. I have nothing to show for it. I will not be shopping with them again.

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