“I truly wish that I had taken the time to look Lenovo up on this website before placing my order.
Typically, when I have something shipped to my house, I'm not home, because I have a job. But usually, I have the opportunity to pick my package up from UPS. Apparently, with UPS ground, this is only an option of the shipper requests it. I assume that most shippers do, because I have never had this problem. But Lenovo does not. Strike one.
When Lenovo received my order back at their warehouse, they charged me a $5 reprocessing fee. Strike two.
For a company as large as Lenovo, their customer service line has the worst hours: M-F 9am-7pm EST. In my job, it is rarely possible for me to call during these hours. Most of their competitors have hours seven days a week. Strike three.
Granted, I bear some of the blame in this fiasco, but I really feel as though much of the hassle I experienced shopping with Lenovo would have been avoided had I shopped with a more reputable retailer. All I want in exchange for my hard-earned money is my product in my hand. I don't need difficulties reaching customer service, frustrations, and fees. I have nothing to show for it. I will not be shopping with them again.”