1/5

posted Jan-26-2012

I never write negative reviews but I just HAD to get my opinion out there on this one. I am so disappointed in the shoebuy return policy and customer service. After ordering some uggs in the smaller size that their website recommends I tried them on at home and realized they were way too small and painful to wear so I promptly sent them back only to get them returned 3 weeks later with a note stating they could not be exchanged for another size because they were worn. I called to explain that they were not "worn" but only tried on to determine the fit at home. After calling multiple times, waiting on hold for long periods of time, being "promised" a call back from the supervisor, then finally the manager I was treated EXTREMELY rudely by Laurie (manager) who was completely unhelpful. I thought paying nearly $200 for a pair of boots would get me some sort of customer satisfaction but clearly there is none. I am now stuck with boots that are too small. I will NEVER use shoebuy or its sister-site cozyboots! They are horrible!!!! I will only make my future purchases at retail stores that offer reasonable return policies, not fake ones!

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