1/5

posted Mar-05-2010

Not impressed so far. I placed an order for a computer case just over a month ago and it has been stuck in the 'Processing' Status ever since. As stated in other reviews that unfortunately I just now found, they took my money but will not respond to e-mails, messages left through the live chat system or phone calls. I have gotten through to 1 person in the live chat system and was told she couldn't help me but someone would call me back. Of course no one called back. If this is the way customers of LanLabs are treated, I will not ever be shopping their site again.

Update: 3/11/10 - My money was finally refunded. This really doesn't change my review. Customer service was abysmal. I understand you're opening new stores, that doesn't give you the right to forget about your current customers. At the very least please update products to actually say back ordered on your site. That alone could have saved me all this trouble.

This review was modified by aabii on March 11 2010 02:56:50 PM

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