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Gately's

1/5

posted Aug-27-2007

If, like me, you are reading the negative reviews AFTER you ordered, I sympathize with you.

I ordered my product in May of 2007. I have not received my product to date. I have contacted Gately's multiple times, and still no product. Here are the highlights:

1. After 6 weeks of not receiving the product, we called and emailed. We were told that they were sorry, they didn't know what happened but the order didn't go through fo some reason. However, rest assured it would be sent out "ASAP."

2. Flash forward 3 more weeks. Still no product. Call again and email. This time, Bobby, a manager, again apologizes and says he doesn't know what happened, the order didn't go through, but that he would personally get the order out that day and have it shipped "ASAP."

3. Another 2 weeks, no product. We call again on a Friday. This time a CSR, Monica, says the vendor is closed for the day. She says that they will call us on Monday with the info. I tell her straight up that I suspect she is lying to me. She assures me that she is not.

4. Monday comes. Guess what. No call.

5. By the way, multiple emails are sent to the company in the mean time. Gatelys bothers to respond to less than 50% of them.

6. Also, when you call, you'll be on hold for 20 minutes, after which you'll get a message saying, "Due to an unusually (yeah right) high volume of calls we cannot take your call at this time, please leave a voice message." How considerate...they don't want me to have to wait on hold any longer. Oh wait. Then you hear, "Mailbox full; Goodbye." Just wonderful.

6. I call them AGAIN and they tell me they have just sent the order on that Friday (this despite being assured that it had been sent by a Manager on THAT DAY two weeks before). I threatened to sue the company and subpoena them for the name of the CSR I was on with that day so that I could personally sue her if I didn't get my product. We'll see if it works.

In short, if by chance you haven't yet ordered from Gately's and are considering it, DO NOT DO IT. If you already ordered, well, do like me, and spread the word. This company is an absolute fraud.