1/5

posted Jan-12-2012
Horrible Business. Will not honor their warranty.
BE WARNED as others have noted. Bought 3k worth of Cobra Bamboo on advice of Rob, Asst. Manager at their HQ in Toano, VA. Told floor was durable (showed Janka hardness rating in LL Book) and covered by warranty. Floor is horrible, no embellishment a standard cardboad shirt box scratched the floor.
Called their customer care, and required to submit a release, photographs, etc. which I did. Guess what after 5 days received standard form denial letter.
STAY AWAY FROM LUMBER LIQUIDATORS. They will sell you in a second but do not stand behind their product. Guess what the manufacturer of the Bamboo floor was Morningstar which is owned by Lumber Liquidators.
SCAM, SCAM, SCAM