4/5

posted May-22-2013

I ordered some blue thumbscrews from this company because I couldn't find them any place else. It was the first time ordering this FrozenCPU.

I wasn't very happy with the shipping charges, because they seemed a little extreme to me. I ordered two packs of $6 screws and my total with shipping was over $20.

I called on the phone and didn't get very good service. The guy told me there was nothing he could do and that I would need to pay the shipping to get my order.

I placed my order anyway because I really wanted these colored screws for my case mod.

The next day I emailed them and received an email back from the customer service manager. He told me that the website was wrong and I was way over charged for shipping. He stated that they fixed the problem with that item and they issued me a refund for the extra shipping I paid.

So in the end, I was happy with the service. I'll be ordering again because they have some other things that I want, that I can't find any place else. So I'm going to be placing another order as soon as I get my coupon code.

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5/5

posted May-22-2013

I have no idea who this company is. I just randomly found them on Google the other day. I only ordered from them because they had the tool I needed, that I couldn't find any place else, and because they accepted PayPal payments.

Like I said I've never heard of this company before and wasn't about to hand out my credit card information, but I knew it would be safe using PayPal.

I received my order rather quickly, and didn't have any problems. The item I received was what was described on the website.

I don't know about their customer support because I didn't have any reason to contact them.

I think that I would use them again, if I needed something as there were no problems.

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5/5

posted Jun-21-2012

I did a lot of research on the Tech Station product before I bought one, and saw mostly good reviews. There were a few bad reviews on YouTube saying the product was "cheaply made".

I received my order the other day. I haven't put it together yet, but I can tell that it's not "cheap". The product was really heavy, about 11 pounds. A review I read complained about plastic parts, but I have a feeling those were manufactured that way intentionally, in order to help against ESD. You can't have metal screws or other parts touching the components. The problem with the Internet is that everyone can make "reviews" even when they are uninformed.

Yes, it does appear to be a small business, but that shouldn't matter. The product is made in the United States, and has excellent customer service and comes with a lifetime warranty. They can provide more personal service that most larger companies can't provide. I don't have to call an 800 number and talk to an uninterested "support person".

After I placed my order, I decided I wanted to add another item to my order. I had already paid, and asked them to send me a new bill through PayPal. But the customer service emailed me back and said they would throw in the part for free because my shipping was more than I had expected to pay. I don't know the exact price, but I think the part was $15-$20.

They've been quick to respond to all of my emails since I've ordered. If I ever get my business going, I will be ordering more of the Tech Stations.

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