1/5

posted Aug-13-2002

I was searching Pricewatch for a monitor as a present for my dad. Pronet Sales listed a 19" flat-screen monitor for $147 + $32 shipping and handling.
Total $179
I placed an order through their website, which listed a higher price for the monitor ($189 + S&H). Upon placing the order I noted that I saw the ad on Pricewatch and only wanted the order to be processed if the pricewatch price was honored.

I found that my order was processed for a total of $226 ($189 + $37 S&H). I contacted them about the error. The staff told me the price was for phone orders only. I informed them that their ad had no mention of this. I also faxed them a copy of my order with the note and the ad from pricewatch. I spoke to a manager who said I was "stupid for placing an order when the price on the website was different than the pricewatch price" (through a thick slavic accent) Then I was told the price would not be honored and I would receive no compensation.

I HIGHLY recommend staying away from this website, and it's subsidiaries.

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