4/5

posted Jan-28-2011

I purchased a Canon lens and flash on-line and was very pleased with the price.

However, there was a problem with the credit card. I had entered an incorrect billing address (by mistake). I was sent an E-mail to contract them. When I contracted them to correct the billing address issue, I was informed the flash required batteries, which weren't included. They suggested I get some rechargeable batteries & a charger. On the spur of the moment I said, "Yes."

Everything arrived factory sealed and in excellent condition. However, the batteries & charger were grossly over priced -- I was charge 350% over the highest price I could find on the Internet for the same model. They knew what they were doing wasn't above board, because they lumped everything under one charge instead of breaking out the cost of each item. Thankfully, I had printed out a copy of the web page which showed individual prices for the lens & flash.

I contacted them and expressed my dissatisfaction in the gross over charge. I got a partial refund. [I could have gotten a full refund by returning them, but I chose to settled for the partial refund.]

I will purchase from them again, but I will be extremely cautious of adding anything to my on-line order without doing some research first!!!

This review was modified by Wrecks31415 on January 28 2011 07:51:42 PM

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