1/5
posted Sep-22-2010
I signed up for the 'Cool Club' to recive an early notice of new products. The business has failed to supply this promise - as products are listed 4 to 10 hours prior to me being notified.
I paid $4.99 for this membership, I view this as a contract that is in default, and I in good faith have attempted to work with their business to make it right.
I approached this company via email to several addresses and got a response to my complaints.
My Complaints are -
1) "Advanced" notice is 1 hour before other people get the mail, yet 10 hours after an item posts... yay?
2) A halloween bundle that was purchased has not shipped 12 days after it was ordered
3) Instead of improving or even attempting to deliver as promised they keep offering the right to cancel out of their paid membership.
At least now they have stopped trying to blame my mail server for not delivering me the notifications.
Their email response here
"Greetings. The advance notice means that you get your notices one hour before non-members. As we previously stated, membership can be canceled at any time if you are unsatisfied with it.
As to the halloween mystery boxes, as is our policy with all our mystery box orders, extra time is needed as all units are assembled by hand. If you are unhappy with the long processing time, we are willing to cancel your order and issue a full refund so long as you confirm that this is how you would like to proceed prior to the item shipping.
We regret that you are dissatisfied with our service. Please note that participation is optional, and you are able to disenroll, unsubscribe, or cancel processing orders if that is what you wish to do. Please let us know how you would like to proceed."
This review was modified by
WowWashington on September 23 2010 10:02:13 AM
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posted Sep-27-2010 
![Share](javascript:share_rating({"review_body":"This company sells a \u0022Cool Club\u0022 membership for $4.99 promising advanced notice of new sales. Quoting their sales\/support email to me \u0022The advance notice means that you get your notices one hour before non-members.\u0022 <br><br>Not only do they send email of their new products 4-10 hours after they posted to the website. But I signed up a non-Member account to their mailing list and recived the same notification of new products within two minutes of each other.<br><br> Verifying through the mail header, it left their mail server within 1 minute 52 seconds of each other. This is not 1 hour advanced notice as promised when you pay for their service.<br><br>As anyone who deals with IHTHT and 13Deals - knows getting advanced notice or seeing the product first is important as these type of sites sell off fast. (Woot Rules!) But this site blatently lies to you about their cool club. Sure they give you 1\/2 of the promised member benefit - you get a discount on your next order - but knowing that they have lied to me and keep on doing so - I\u0027m not giving them any more money!<br><br>Had this been through the US Postal Service - it would be a clear case of mail fraud as they sold me a service and not only failed to delvier, but they keep lying about it. <br><br>I have lodged a dispute with PayPal for the $4.99 and hope that others have better luck. ","link":"http:\/\/www.resellerratings.com\/store\/13deals\/comment\/613910#comment613910","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/13deals.jpg","store_name":"13deals.com","username":"WowWashington","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I signed up for the \u0027Cool Club\u0027 to recive an early notice of new products. The business has failed to supply this promise - as products are listed 4 to 10 hours prior to me being notified. <br><br>I paid $4.99 for this membership, I view this as a contract that is in default, and I in good faith have attempted to work with their business to make it right. <br><br>I approached this company via email to several addresses and got a response to my complaints.<br><br>My Complaints are - <br>1) \u0022Advanced\u0022 notice is 1 hour before other people get the mail, yet 10 hours after an item posts... yay?<br>2) A halloween bundle that was purchased has not shipped 12 days after it was ordered<br>3) Instead of improving or even attempting to deliver as promised they keep offering the right to cancel out of their paid membership.<br><br>At least now they have stopped trying to blame my mail server for not delivering me the notifications. <br><br>Their email response here<br><br>\u0022Greetings. The advance notice means that you get your notices one hour before non-members. As we previously stated, membership can be canceled at any time if you are unsatisfied with it.<br><br>As to the halloween mystery boxes, as is our policy with all our mystery box orders, extra time is needed as all units are assembled by hand. If you are unhappy with the long processing time, we are willing to cancel your order and issue a full refund so long as you confirm that this is how you would like to proceed prior to the item shipping.<br><br>We regret that you are dissatisfied with our service. Please note that participation is optional, and you are able to disenroll, unsubscribe, or cancel processing orders if that is what you wish to do. Please let us know how you would like to proceed.\u0022<br>","link":"http:\/\/www.resellerratings.com\/store\/I_Have_To_Have_THAT\/comment\/612056#comment612056","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/I_Have_To_Have_THAT.jpg","store_name":"I Have To Have THAT","username":"WowWashington","rating":"1"}, "single");){kind=link}