4/5

posted Nov-26-2011

I moved out on Nov 1st and needed a computer. I wanted a gaming PC and was torn between two companies. I chose Maingear after reading reviews on this website and because of their Quick Ship option. I was willing to sacrifice performance so I could get a PC ASAP.

I chose the Quick Ship option and placed my order on Nov 4th and expected my computer to be shipped by the middle of the following week.

I received an email saying my computer had an estimated ship date of the 14th. After a few days I noticed that my build status hadn't been updated. So I sent a message to Maingear though their help desk. I never received a reply. On the 14th when my computer status had only changed to "Kitted" I sent them an email asking them why there was a delay and if there were parts on back order I would change my order. Never received a reply.

As I received their generic email for status updates. They kept saying that the estimated ship date was the 15th. But my computer was only ready to be shipped on the 18th.

I received a tracking number on the 18th and was happy to see the computer was going to be delivered on the 22nd. I tracked my computer that day and saw it had not been picked up. I tracked it again on the 21st and on the 22nd. The computer still hadn't been picked up by FedEx.

I called FedEx and was told Maingear never requested a pickup. I called Maingear and was told they had made a mistake on the paper work and they promised me the computer was going to go out on the next FedEx truck.

I still don't have my PC. Although tracking now says it was picked up.

I am really disappointed I was expecting my PC to be ready to be shipped in 2-3 days. It took 2-3 weeks. If I would have known it would take this long I would have chosen another one of their products. I limited my option because I needed a computer ASAP.

I sacrificed performance to save time on shipping but now have nothing to show for it.

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