5/5

posted Jul-23-2006

I have been very impressed with the customer service of this store. There are many places you can purchase laptops from online. What makes a differance for me is how a company will stand behind you as the customer. Rick and Gwen are that type of people. I purchased my Clevo laptop in early May. It worked great for the first week and then encountered a problem. I purchased the laptop without an operating system and installed one myself(windows XP). I encountered a problem that caused windows to lock up. I was afraid that since i did not purchase the operating system from them that I would be on my own. This was not the case. In fact i recieved some of the best customer service i have ever recieved. They walked me through a number of possible solutions. In the end I had to send the noebook back to them so they could work on it. While this was frustrating it is important to remember that it is not a perfect world and everynow and again something goes wrong. They paid for all of the shipping costs and replaced my laptop with a brand new one. The also went above and beyond and installed my software(which I bought elseware) for me. That is the type of service that will bring me bac to make future purchases from them again. It is also why i would recomend tehm to other shoppers. This is a company that put the customers needs first. They are available to contact when you have questions and really care about you as a consumer.

Thank you both for the hard work on my computer.




As a follow up. I have had a couple times which i needed customer service from ISTNC and they have been wonderful each time. Please buy your aptop computer from these folks as they are the best I have ever dealt with!!!

This review was modified by Wiscobob on December 04 2006 08:33:17 AM

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