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36,420 stores1,203,884 reviews 5835 shoppers online now
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posted Dec-29-2011 
![Share](javascript:share_rating({"review_body":"Don\u0027t ever buy from this website. <br>I bought a pair of headphones, thinking it\u0027d arrive before a date by 3 weeks. 8 Days and my headphones still hadn\u0027t shipped out. <br>Two emails sent 2 days in between before a reply, to say that the headphones WERE NOT SUPPLIED to them anymore. Then there\u0027s a refund, ok, that\u0027s fine; until I find out it takes a month to get the money back into the card. Completely and utterly ruined my Christmas and certainly will NEVER shop here EVER again. ","link":"http:\/\/www.resellerratings.com\/store\/AccessoryJack\/comment\/1072613#comment1072613","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AccessoryJack.jpg","store_name":"AccessoryJack.com","username":"Windjammer31","rating":"1"}, "single");){kind=link}
“Dear Windjammer31
We are sorry for your inconvenience. Please accept our apology not to get back to you immediately during the long Christmas holidays. We tried to call up the sales people in the distributor for you even in the holidays and confirmed the specific color of the headphones is temporary out of stock. We understand the frustration, but please understand that the volume of transaction in Christmas season may cause some instability of items and that is out of our control.
After we double checked with distributor and found it cannot be replenished, we replied you and offered an immediate refund. As a matter of fact, if you are using a normal credit card, we actually will only hold the money in your card for us until we confirm we are shipping out. No money will be taken from your card. However if for your case, you are using a debit card, the bank will inevitably took the money in your card and hold it for us. Even if we cancel the payment and release the money to you immediately, the bank refund process will take up to a month to complete. It will be a very typical time frame as fund transfer process between banks will be quite slow.
Don’t worry, the money is going back to you but just needed a bit more time for the bank to complete.
Regards,
Jack”