1/5

posted Aug-03-2012

Dealing with this company was the worst experience I have ever had with an online seller. I pretty much buy everything for my business online and I am an online seller myself so I know how this is supposed to work.

I purchased a hard to find discontinued motherboard from them and the website (pcplanetsystems.com) stated a 5-8 business day delay in shipping because it was coming from China (the company is in California).

After 8 business days, I asked about about my order via email and instead of responding directly to me with an explanation, I received a generic "Your order has been cancelled" email. I was fine with that and I purchased and promptly recieved the item from an eBay seller instead.

But then I never received an refund and they ignored all my emails asking when I could expect to receive my refund. After a month, I finally found their phone number on Yahoo Local and called them. The woman who I spoke with was unconcerned and simply told me "Thanks for the information, I will let our accounting department know". She said she could not help me.

I have filed a charge back and will posting negative reviews on multiple review sites. Stay away from this company!

If anyone wants to discuss this issue with me, I can be reached at mail@williamely.name and would be happy to share any information I have gathered about this company.

- William Ely

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