1/5
posted Jul-07-2010
Ordered two items on June 22, 2010. Still have not received my items, or any shipping information. I have emailed them several times trying to get information, and my requests for ANY information have fallen on deaf ears.
I did receive an email today asking me to complete this survey for my "recent" purchase. Seeing as I still have not received my purchase or any information regarding it, I replied to the email and yet again asked for information about my purchase.
Not surprisingly, I received a quick email back asking me NOT to do the reseller rating, and that the email was sent in error.
Once someone decides to actually return an email and let me know where my items are, I will update this rating. Until then, I suggest people stay away unless you enjoy throwing money away and being ignored.
**Update 7/13** Still nothing. Finally received an email response stating there was a problem with my CC- however I paid with paypal, so nice try. They promised to expedite my shipping, get my order out to me and get me a tracking number. Not surprisingly, none of this has happened. It appears I will have to initiate a refund with Paypal. At this point, I can no longer recommend this company to anyone.
***UPDATE*** Rebuttal 7/13
The statements by dailycheckout below are inaccurate and misleading. I have the (scant) dated email communications. Again, what credit card?! I paid via PayPal funds! Also, it took five emails and well over a week for anyone to contact me. So prompt and communication from "the beginning" is quite misleading. The most recent email from them dated 7/7 promised an "expedited" shipping of my items and "that a tracking number would be emailed to me the next day". Six days later (7/13) I still did not have a tracking number, an email from them or an update. It was only until I emailed, reminding them that they promised to "fix" this 6 days ago, did I get a response.
How about this- Instead of trying to justify, and defend, just practice proper customer service and admit that an order placed on June 22 should not have had this many issues, and should have been resolved in a more timely manner? A simple sorry would have sufficed.
This review was modified by
Wilde on July 13 2010 11:23:55 AM
36,420 stores
1,203,884 reviews
5864 shoppers online now
Total Reviews
Helpful Reviews
Forum Posts
Homepage
Last visit
posted Jul-13-2010 
posted Jul-07-2010 
![Share](javascript:share_rating({"review_body":"My very first order with skincarerx.com went flawlessly! The prices were fantastic and the shipping was smooth, SUPER fast, and painless. Based off this one experience, I will continue to shop at skincarerx.com. ","link":"http:\/\/www.resellerratings.com\/store\/SkinCareRx\/comment\/584758#comment584758","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SkinCareRx.jpg","store_name":"SkinCareRx.com","username":"Wilde","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been very happy with my purchases from Woot. My purchases have ranged the spectrum from a Roomba to a mini kite! All items have shipped in a timely manner and I have been satisfied customer for over 2 years. ","link":"http:\/\/www.resellerratings.com\/store\/Woot\/comment\/582904#comment582904","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Woot.jpg","store_name":"Woot!","username":"Wilde","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered two items on June 22, 2010. Still have not received my items, or any shipping information. I have emailed them several times trying to get information, and my requests for ANY information have fallen on deaf ears. <br><br>I did receive an email today asking me to complete this survey for my \u0022recent\u0022 purchase. Seeing as I still have not received my purchase or any information regarding it, I replied to the email and yet again asked for information about my purchase.<br><br>Not surprisingly, I received a quick email back asking me NOT to do the reseller rating, and that the email was sent in error.<br><br>Once someone decides to actually return an email and let me know where my items are, I will update this rating. Until then, I suggest people stay away unless you enjoy throwing money away and being ignored. <br><br>**Update 7\/13** Still nothing. Finally received an email response stating there was a problem with my CC- however I paid with paypal, so nice try. They promised to expedite my shipping, get my order out to me and get me a tracking number. Not surprisingly, none of this has happened. It appears I will have to initiate a refund with Paypal. At this point, I can no longer recommend this company to anyone. <br><br>***UPDATE*** Rebuttal 7\/13<br><br>The statements by dailycheckout below are inaccurate and misleading. I have the (scant) dated email communications. Again, what credit card?! I paid via PayPal funds! Also, it took five emails and well over a week for anyone to contact me. So prompt and communication from \u0022the beginning\u0022 is quite misleading. The most recent email from them dated 7\/7 promised an \u0022expedited\u0022 shipping of my items and \u0022that a tracking number would be emailed to me the next day\u0022. Six days later (7\/13) I still did not have a tracking number, an email from them or an update. It was only until I emailed, reminding them that they promised to \u0022fix\u0022 this 6 days ago, did I get a response. <br><br>How about this- Instead of trying to justify, and defend, just practice proper customer service and admit that an order placed on June 22 should not have had this many issues, and should have been resolved in a more timely manner? A simple sorry would have sufficed.","link":"http:\/\/www.resellerratings.com\/store\/dailycheckout\/comment\/582899#comment582899","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/dailycheckout.jpg","store_name":"dailycheckout.com (also see: click4digital.com)","username":"Wilde","rating":"1"}, "single");){kind=link}
“For the record. We have been in touch with this customer from the beginning. After letting him know that there was an issue with his Paypal account, which is equivalent to a credit card, we started an investigation into why the funds were being held. We then emailed the the customer explaining the situation, again, and offered to overnight the package once it was cleared or instantly offer a full refund.
We apologized and fully refunded the customer AND we shipped him a product for free. ”