1/5

posted Jun-18-2011

Very poor customer service, I attempted a purchase from totalconsole.com because they are located near me, for faster shipping and supporting a local business. After a few days I had not received shipping information so i sent a email asking about shipping. Auto reply: "We will respond to your email within two business days."
2 days later still no reply, so I sent another email where I told them to ship my item or give me a refund, no reply.
The next day I opened a dispute in PayPal and sent a final email to totalconsole telling them I will close the dispute when I get a refund, I got my refund and a reply an hour later.
Another business on the other side of the country took my order that same day, shipped the item 2 hours after that and sent a personal email thanking me for shopping with them. And the price was a little lower than totalconsole anyway.
Do not use totalconsole.com, if you do intend to buy from them send them a email first asking about shipping time, then save their reply.

This review was modified by Wii_Gamer on June 18 2011 01:02:29 PM

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