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1/5
posted May-09-2011 
This review was modified by WetFit9 on May 11 2011 08:18:43 PM  Total Reviews | 5 |
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| SuperBiiz / ewiz.com / newbiiz.com | |
| FrozenCPU.com | |
Check out all the stores reviewed by WetFit9
| fumfie |  |
| Performance PC's | |
| SuperBiiz / ewiz.com / newbiiz.com | |
| FrozenCPU.com | |
| Newegg.com (USA) | |
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posted Sep-30-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I had a issue with the company, but they took very good care of me. Thanks for all of your help. Just talk to them and they will work with your. ","link":"http:\/\/www.resellerratings.com\/store\/fumfie\/review\/1925321#comment1925321","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/fumfie.jpg","store_name":"fumfie","username":"WetFit9","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"When they make a mistake and you call them on it and want them to correct it, they get upset and list you as a bad customer. When all you want is the item you paid for. I had gotten items from them on a number of orders, but when ONE order got messed up by them, then all crap broke out. Service sucks and they blame the customer. I wish I would remember to post here then. They suck when it comes to customer service. <br><br>This is what I am talking about. They didn\u0027t do what they said and blame it on someone else. I don\u0027t care about future orders as there is many more stores out there. This is to warn others if you place an order with then beware. They suck. While would I have to said I would do a charge back if they shipped the items they said they would. ","link":"http:\/\/www.resellerratings.com\/store\/Performance_PC_s\/review\/754412#comment754412","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Performance_PC_s.jpg","store_name":"Performance PC\u0027s","username":"WetFit9","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"very good estore. processing and shipping was very fast and mostly correct. ","link":"http:\/\/www.resellerratings.com\/store\/eWiz\/review\/581325#comment581325","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eWiz.jpg","store_name":"SuperBiiz \/ ewiz.com \/ newbiiz.com","username":"WetFit9","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have placed many orders with FrozenCPU and everything shipped out as stated on their site. Someone is always there to answer the phones if you have a question. Great Company to do business with. ","link":"http:\/\/www.resellerratings.com\/store\/FrozenCPU\/review\/453313#comment453313","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FrozenCPU.jpg","store_name":"FrozenCPU.com","username":"WetFit9","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have shopped at the Egg for a while. I am so disappoint in their service this week it is crazy. In shopping for an 5870 video card. First I find one in stock, buy it they charge my account and then they void my order, saying they are out of stock. This happen twice on two different days. Then I order one,everything is fine, I ask a dumb question and the rep. over jump the gun and cancel my order without me asking and then could not or would not resubmit it. Then I order another the next day for a client with overnight shipping. Oh, now it will take 48 hours to process my order before it ship. This is after placing the order before noon the day before and not fining out it didn\u0027t ship until the next day. We all know Newegg ships fast, but not this time. Knowing I just placed another order the day before that shipped out the same day. But this order they blamed on the holiday season. Bull. Now I have to wait on refunds for the two orders to hit my accounts before I can even try to fine another somewhere else. There service this week has changed my opinion of them. I guess things no change. Poor service all the way around.","link":"http:\/\/www.resellerratings.com\/store\/Newegg\/review\/416978#comment416978","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Newegg.jpg","store_name":"Newegg.com (USA)","username":"WetFit9","rating":"1"}, "single");){kind=link}
“"Make a mistake"?
This all stems from an order made in 2009, over a year and a half ago and is posted only now, in May of 2011. On that order the customer chose to have his package shipped via Uninsured USPS Mail. When the customer contacted us, he stated that the package looked like it was "tampered with". We shipped this order complete, but he chose a shipping method that was not insured and then threatened to do a charge back if we didn't refund the missing items. We refunded the missing items, and then marked this account so that it could not place future orders as this was against out company polices that he had already agreed to. It is clearly stated in the store policies (which the customer has to check off on during checkout) that if you choose a cheaper shipping method that it will not be an insured shipping method. A refund was issued nonetheless for customer satisfaction and not because we did something wrong. The customer seems to have forgotten that this wasn't a mistake we made, but a mistake by USPS. It's understandable as it has been over a year and a half.
This is a simple matter of the customer having sour grapes now that he can no longer make orders from us. We will continue to cancel his accounts and orders now and in the future because he did get a full refund on this old order and is only here to now post inaccurate information to slander our company.”