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All Customer Reviews (2)

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Vibe Computers

2/5

posted Jan-11-2005

Thier prices are good.

But, their shipping is very long. (4x than ncix)

Shipping options are good, payment ones too.

But, their return policy is lacking. I've only had one problem but it's been big enough to hold of an order which due to their lack of getting back to me i've ordered from NCIX, their loss.

My last order was on Nov 29th/04. I recieved the order 2 weeks later, which is normal trust me i've made about $4k+ worth of orders in the past year. I picked it up on the 12th, heard like a rattling inside the box so I opened the box and the RAM wasn't sitting in it's plastic container right and there was a chip bouncing around inside. I opened the plastic container to see where the chip came from went to Vibe's site and it was down for repairs or something. The whole point of shopping there is to save money so I didn't call also with with me being on afternoons i'd be at work when they opened. I finally emailed them once I knew their site was up. No response. Couple days later I emailed again. 3 days later a response. By this time it's into the holidays. They asked for my purolator invoice #. sent an email, resposne 2 days later, this one asked if I opened the box and for my mailing info, replied next day got another response asking if the box looked damaged said no. They either said in an email or on the phone that an email would be sent on how to RMA something. That never came. I called and the guy sent one right away. So i sent the ram back the way i was supposed to this was january 5th. They tried Corsairs warranty no lcuk, tried purolator no luck. Last time I called was tuesday they asked for my return invoice, was in the car, tried calling back no answer left a mesage with phoine # (like they ask) no reply, tried in 1/2hr intervals no answer. Called yesterday about 5 times and today twice. No answer and still no reply. Today's the 27th.

Update:
Got an email February 3rd, they tried Corsair again after trying purolator for the insurance. Corair came good on the part although it wasn't their fault and a new stick got sent out. Should be here late next week/early week after.