1/5

posted Dec-07-2011

Update 29th August 2012: after spending thousands of pounds with them, the service was initially good, they bent over backwards to gain your custom. However things then deteriorated; frequently sent the wrong items, sent items that were visibly and clearly marked; sent items previously returned by other customers, and admitting to it, and not in their original packaging and expecting you to accept them; being overcharged for postage and only refunded after telephoning; constantly having to telephone for refunds not processed despite assurances they would be; trying to get you to pay for postage when they've sent the wrong items; and taking exception to the fact that a customer does not want to pay for fittings that are meant to be black but are badly scratched with the brass clearly visible underneath.
Their service in all of these situations has been mechanical rhetoric, accompanied by a clear insincerity in their attitude and actions to put things right without further mistakes and poor service. One one occasion twice sent the wrong items despite telephone calls.

In all of this there is the mounting cost of telephone calls.

In the latest and final incident, I've had to go to my credit card company to get my money back.

All online retailers make mistakes, but this is the worst I've experienced by far. There are better companies out there who offer much better customer service.

This review was modified by Watercoolingshopper on September 06 2012 11:50:29 PM

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1/5

posted Dec-21-2011

They sent the wrong item; did not reply to RMA request for 10 days; when they finally replied they cancelled the RMA request listing the wrong item number and wrong manufacturer and saying that I had been sent the right item. They also ignored the Distance Selling Act - customer has the right to refuse an item in 7 days. I had to go through my credit card company to get a refund.

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