1/5

posted Mar-10-2005

If you use the PalmOne/Treo branded "Stereo Headphone adaptor",
the Treo's headphone/external speaker controller will probably stop working as mine and many others (on PalmOne's own forum) did.

PalmOne will only honor WARRANTY REPAIRS
if a Service Repair Order is set-up
by the palmOne telephone Technical Support team.

The numbers for the "Support team”,
877-426-3777 AND 813 313 4913
menu – map to infinite music-on-hold with intermittent messages advising: “…..please continue to hold..”
followed with: “your estimated wait time is greater than 5 minutes”

I waited 30 minutes, TWICE, at 877-426-3777
and 30 minutes, once, at 813 313 4913.
I filled out the PalmOne webpage request for help
AND
emailed
treo.visor@palmone.com
explaining their useless phone numbers.
I received obfuscated replies telling me, again, to call
813 313 4913.

My phone has no external speaker and I'm out over $400
and 1 1/2 hours of "hold" time.

Strangely enough,
PalmOne offers to accept the Treo 600 for repair
when it is out of warranty (1 year),
thru a webpage request,
with a hefty fee for repairs

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5/5

posted Jul-24-2003

There are 3 On-line companies
where we're sure of:
fast, no-gimmick shipping rates,
IMMEDIATE back-order notice,
The latest items that perform out of the box
--EVERY TIME,
COMPLETE and secure retail & OEM packaging,
"NO-EXCUSE" customer service,
and the best prices ALL THE TIME.
Savy upgraders know the 3 names.
They always compete
within pennies to a few dollars of each other,
but this year,
GOOGLEGEAR is the hands-down discount winner!

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1/5

posted Mar-02-2003

No tax ANYWHERE -as per their homepage,
should have alerted me to
the type of vender
that I was dealing with.

They obfuscate (answer as though they "missunderstand" your complaint).

They pass the buck to a shipping company -
Con-Way Air.
Con-way Air gives out a phone number that can't be dialed from the East Coast, or promises to return your call, but doesn't.

I purchased a 20" Wega for a 90 year old woman who lives in Florida with the proviso that "WHITE GLOVE SERVICE" would be provided.

(BTW: They solicited the service-$99-
an agreement to open the box,
place the TV where the customer chooses
and remove the packing)

A contract delivery service:
FLX (Fort Lauderdale Express)
placed the box
in front of the Lady's bedroom door
and refused to open the package
or put the TV where she asked.

I contacted Goodguys' "Tell it to the boss",
and received one obfuscation from "Joey".

I received a 2nd email from "Joey Parker"
after I informed him that the box blocking the Lady's egress was a DANGEROUS safety hazzard to
a Senior Citizen with poor eyesite and brittle bones.

"Joey" replied that he would
"contact con-way and have them send
another driver out to complete".

Well, no-one arrived and sure enough
the lady fell over the box this A.M.
and suffered an injury.

I'll probably be sued,
and you can bet your bippy I'll cooperate
with her lawyer so he can reach
"GoodGuys" deep pocket.

You might not want to order from "Goodguys",
other than C.O.D,
until they discharge any pending suits.

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5/5

posted Jan-01-2003

I ordered items to build a fully loaded system in the late afternoon(EST) on 12/19 and requested next day Fedex.
All but two items were delivered THE NEXT DAY on 12/20,
and those two were (easily added) external peripherals that I received 12/23.
I had a complete system with a 24 hour burn in to present to the customer on 12/24, ready to be gift wrapped and given on Christmas eve.
I am extremely pleased!!!!!!!!!!!
I've never had an order filled as fast and complete.
Every item was unblemished and worked 100%
When I'm shopping on-line, if Mwave has it, that's where I'll buy it!

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