4/5
posted Dec-03-2010
I purchased a Samsung LN40C650 40-inch LCD television from Vann's. All the details of the transaction were processed correctly, the first time. The television arrived on the day promised and it was double-boxed and well-padded. That's all good, but then that's what consumers have a right to expect.
On the other hand, communicating with Vann's is slow and aggravating. I had a pre-sales question, and after several days of back-and-forth e-mailing -- because answers were either vague or irrelevant -- I finally gave up and picked up the phone. (Vann's did not offer online chat at the time of my purchase.)
In similar fashion, you eventually do get a tracking number from Vann's, but like everything else, it's a slow process. First, you receive a shipping confirmation that simply says "If you have received this email before 12 PM MST on a regular business day, your order will be shipped out on the same day." To get more information, you have to input your order number into Vann's order tracking web page. When I tried this, I received either conflicting information or: "Sorry! Our order tracking system is not responding at this time."
Vann's will refund the difference if it drops the price on your item within 15 days after purchase. But after 11 days of back-and-forth e-mailing to process a measly $10 price-match, I have still not been credited.
Meanwhile, I received three unsolicited e-mails from Vann's trying to sell me an extended warranty.
Overall, my impression of Vann's is that it's run by well-meaning, hard-working people, but they need to improve the way they communicate with their customers. For that reason, I would hesitate to purchase from Vann's in future.
This review was modified by
Viewmaster on December 03 2010 07:25:42 AM
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posted Sep-10-2011 
![Share](javascript:share_rating({"review_body":"For my first experience with VioSoftware I purchased software on a CD (Norton Internet Security). The item arrived on time in perfect condition and was clearly brand new. The software activated perfectly. The ordering process was straightforward. I look forward to buying from VioSoftware again.","link":"http:\/\/www.resellerratings.com\/store\/Vio_Software_Corporation\/comment\/864164#comment864164","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vio_Software_Corporation.jpg","store_name":"Vio Software Corporation","username":"Viewmaster","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a Samsung LN40C650 40-inch LCD television from Vann\u0027s. All the details of the transaction were processed correctly, the first time. The television arrived on the day promised and it was double-boxed and well-padded. That\u0027s all good, but then that\u0027s what consumers have a right to expect.<br><br>On the other hand, communicating with Vann\u0027s is slow and aggravating. I had a pre-sales question, and after several days of back-and-forth e-mailing -- because answers were either vague or irrelevant -- I finally gave up and picked up the phone. (Vann\u0027s did not offer online chat at the time of my purchase.)<br><br>In similar fashion, you eventually do get a tracking number from Vann\u0027s, but like everything else, it\u0027s a slow process. First, you receive a shipping confirmation that simply says \u0022If you have received this email before 12 PM MST on a regular business day, your order will be shipped out on the same day.\u0022 To get more information, you have to input your order number into Vann\u0027s order tracking web page. When I tried this, I received either conflicting information or: \u0022Sorry! Our order tracking system is not responding at this time.\u0022<br><br>Vann\u0027s will refund the difference if it drops the price on your item within 15 days after purchase. But after 11 days of back-and-forth e-mailing to process a measly $10 price-match, I have still not been credited.<br><br>Meanwhile, I received three unsolicited e-mails from Vann\u0027s trying to sell me an extended warranty.<br><br>Overall, my impression of Vann\u0027s is that it\u0027s run by well-meaning, hard-working people, but they need to improve the way they communicate with their customers. For that reason, I would hesitate to purchase from Vann\u0027s in future.<br>","link":"http:\/\/www.resellerratings.com\/store\/Vann_s\/comment\/648232#comment648232","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vann_s.jpg","store_name":"Vann\u0027s","username":"Viewmaster","rating":"4"}, "single");){kind=link}
“Viewmaster,
I am sorry our communication with you was delayed. This time of the year is crazy for us, we do our best to reply within reasonable time, I know reasonable time, for some is too long.
The warranty company contacting clients, can be bothersome, we have looked into limiting contact, and they are from my understanding, not to contact multiple times.
I see the price drop was issued on the 2nd of December. I will check in to why it took a week to get that done for you. Usually the credits are done with in 24 hours of the request.
If you would like to discuss this further, I can be reached at 406-541-6000 x 2105. I do appreciate you taking the time to let us know how we are doing, we can always do better.
Respectfully,
Shannon
Vanns.com Supervisor”