1/5

posted Oct-21-2011

On 10-17-2011,I placed a order on-line with Natchez Shooters supply.A few seconds later I received a order confirmation e mail. The order confirmation was missing a item. within seconds of this e mail I called to correct the issue. I talked with "John" and he informed me it was a computer error in the ordering process and he couldn't add the missing item to my order and he would have to cancel the order and credit my debit card and make up another order. I agreed and he said he cancelled the order and credited my account. He then made a new order and when he ran the card it was declined. He told me that the bank may take up to 3 days to put the money back into my account. I was at a friends so I placed the new order on his credit card. I recieved my correct order 10-20-2011. Today(10-21-2011) UPS delivered another package. UPS left before I saw the package was from natchez. I called natchez and they told me there was no way "John" could cancell a order or credit my account that other departments would have to do this. Now they want me to wait until UPS picks up the package and they recieve it before they credit my account. I'm out of money since I paid my friend for my portion of the order and now it will be who knows how long before they get the package and have their "departments" issue a credit. I feel since it was their fault and no fault of mine(although they tried to tell me it was my fault and not their computer system), they should credit my account immediatley and not make me wait. This is VERY POOR SERVICE and I am the one having to suffer because their incompetence and neglect.

comment on review | report?

Is this review?… Helpful Cool Share