4/5

posted Nov-18-2009

Ordering was easy, the product I have received is just what I expected, and the price was excellent, and people are courteous, however after sale communication is lacking. I ordered two items (a camera and camera kit). I received the camera, but there was no mention of the kit or that anything was on back order or that it was a partial shipment--so I called to verify that the order had been received. It had been ordered, but they were waiting on a battery--which is an item in the kit. Following my call, they sent the kit--less battery. I just made my third call to them and again got the “it’s due by the end of the week” answer. I ordered the items well in advance of a major overseas trip—that was three months ago! We are leaving in two weeks; and I don’t have a lot of faith that I will get the battery in time.

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