1/5

posted Dec-21-2011

I usually do not slam companies like this, but this one aggravates me to no end. I ordered my cards using a groupon, and little did I know that it would take a very long time to receive my order. For more than two weeks, my order said that it was "Printing", and on my order confirmation, it stated that my expected delivery date was Dec. 16. On the 15th, I emailed them, asking if they were true to what they have stated, but no response. My status did not change the entire weekend, and on the 18th, I went on to their facebook page, just to look. Lo and behold, I see many complaints of the same. I wrote on their wall, and someone responded. I got an email response the same day. They offered me a refund on my shipping and a $10 credit for a future order, but nothing at the time about my cards. I was ready to ask them to cancel it all together, as I waited long enough. Later that night, I received another email that my order will be shipped over night. At that point, I expected that it will come today. They gave me a tracking number, and turns out that it's shipped by UPS Ground and will not arrive until tomorrow. Our UPS truck doesn't deliver until the evening, so it will be too late to go into the mail which means everyone will receive them after Christmas. Yes, it is just Christmas cards, but the aggravation of having to wait, then having to complain, then not getting what you were told, has me wanting to wish that Mixbook goes out of business because they cannot keep up with the demand. I wished I have never gotten the groupon and stuck with Shutterfly, which I use all the time. That said, I can't even comment on the quality of the cards since I don't have them. I also have seen many complaints about quality issues, so I am not holding my breath. Just the process of getting them to me is a headache, and I will never use Mixbook ever again.

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