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All Customer Reviews (2)

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Tom Bihn

5/5

posted Sep-10-2009

Tom Bihn is extremely well-known for their quality and craftsmanship; they display it in every bag they sell. What isn't necessarily as well-known is the care and attention they pay to their customers who've already given them money.

I ordered a Checkpoint Flyer, which has one component which is individually sized to the laptop. Minutes after I placed the order, I got a personal email from their customer support guy, Casey, telling me that I'd just missed the last one of the size I needed, and offering to upgrade my shipping to overnight when they got more in next week. With the upgrade, since they estimated they'd get in the cases on Wednesday, I'd receive the bag *before* I would have gotten it originally with UPS Ground! He also offered simply to cancel my order if I preferred, but I chose the first plan. I was stunned to be contacted so fast, without any action on my part.

Casey then continued to keep me updated throughout the order process, making the whole experience feel very personal. The bag, when I received it (a day earlier than I'd originally expected, as noted) was fantastic, just like the service was.

I will absolutely order from Tom Bihn again, should I ever need another bag-- unfortunately for them, I'm not sure this one will ever wear out!

Newegg.com (USA)

5/5

posted Mar-06-2006

As always, newegg completely rocks. I had an issue with an address verification, and their Chat support guy, Peter, was efficient and helpful in getting the order on its way; he even said he'd do everything he could to get the order out that day, when I told him that it was a present for an actual female.

And indeed, I did get the order in time for her birthday; I got it a day earlier than needed, actually, thanks to NewEgg's usual uber-fast shipping. And yes, to all those of you curious, she liked the present.

NewEgg-- they feed your gaming needs, *and* help in your love life! The one-stop shop for everything in life.