5/5

posted Dec-23-2009
I've used VistaPrint more than a dozen times over the last 9 years for free business cards, address labels and other low-priced items. I've only had a problem once and I never gave them the chance to correct it, so I won't go into it. My one complaint is that prices will change if you try to add too many promotional items to your shopping cart (ie. $3.99 premium business cards magically become $5.99 premium business cards after adding free address labels).
I've been reading some of the poor reviews posted about them and most of the dissatisfaction comes from buyer error. For instance, freefortenbucks posted, "I signed up to get some 'free' post cards and was charged an upload fee and shipping." To get free cards you have to choose from their selection of free designs. Uploading your own image costs extra and this is clearly stated on the website. I don't know how anyone could not realize this. And who would think shipping is free also? Does UPS offer free shipping when a company offers a free item? Have some common sense. Freefortenbucks also complained about the membership club "scam." This is in reference to the pop up ad that occurs after an order is placed on vistaprint.com. It offers a $10 coupon for your next order if you sign up for the membership. VistaPrint is an affiliate for the company offering the membership. It is not VistaPrint trying to scam people with monthly membership to a discount club. If you don't want it, don't click on the ad, don't agree to sign up for the membership and don't take the $10 coupon.
Rjcbleong posted VistaPrint sent the wrong holiday cards and a refund was only going to be for the cards and not the shipping of the free item he/she received. I'd expect a full refund for their mistake, but this person also wants a refund for shipping of the free item which had no mistake?
Keep in mind when viewing Reseller Ratings that people are more willing to take the time to write a bad review when they are upset rather than a good review when they are pleased with a purchase. But some of these poor reviews are a joke. Try reading, have some common sense, and keep in mind that you're not getting $40 business cards for the price of S/H and you will be pleased with VistaPrint.

This review was modified by
TyrisFlare on December 23 2009 11:33:04 AM