3/5

posted Apr-09-2013
This was my first order with Hollister. I am torn with how I feel about the transaction (see last paragraph). I found a couple shirts and my niece ordered a pair of shorts and a tank top. I ordered on a Sunday and they didn't ship until Thursday. Rather than providing tracking with UPS, they provide shipping updates on the Hollister website. And unless you have cable Internet or faster, the website takes quite a while to load.
When the package arrived I noticed they sent an extra pair of shorts the same as my niece ordered but 5 sizes larger. They sent the correct pair too and didn't charge me for the extra pair, but this was still a mistake. I saw from the initials on the invoice that the package was reviewed and verified by an extra person. The mistake could have easily gone the other way.
All the items ordered were from their clearance section, but there were no discounts or shipping coupons available when I placed my order. Shortly after placing my order I started receiving promotional emails, at my request. I received one that offered 25% off and flat $5 shipping. I browsed the website to see if there were any more items I wanted. The price on the shirts I had ordered INCREASED by 57%! Imagine that. They offered a discount coupon but increased the prices on every single item by more than the coupon. Not very honest business practices. I would have ended up paying even more after their "discounts." I'm leery about buying anything else.

This review was modified by
TyrisFlare on April 09 2013 04:43:19 PM