1/5

posted Jul-10-2009

Same-old-same-old... these clowns tried to pull a bait-and-switch on me too. Ordered a Garmin Nuvi 780, website stated "ships in 24-48 hrs." Got a call a couple of days later to "confirm" my order, and the guy tries to sell me 2009 maps for some ridiculous price. I decline, we go back and forth for a bit before he capitulates. I ask when the product will ship. "Should ship by the end of the week," he tells me before hanging up.

Another week goes by, I check online and the status reads "backorder." I finally call them after about a month, and the salesperson who answered stated I had ordered an "internet unit" and it's out of stock. He goes on to tell me that the "internet unit" doesn't come with maps and tries to upsell me to a unit that is twice the cost. I informed him that all Garmin GPS units come pre-loaded with maps. Anyway, I ended up hanging up on *him* for a change, then went online and canceled my order. They make it really easy to cancel, by the way... clicking on either the confirmation no. or the status automatically cancels the order. It's like they *want* you to cancel!

Fortunately they never charged my card, although some fraudulent charges to some overseas internet site did pop up about three weeks after I placed the order. I contacted my credit card co., filed a dispute, and they canceled my card and issued a new one. From now on I plan to use Citibank's "Virtual Account Number" feature whenever I place internet orders.

This review was modified by TurboMatt on July 10 2009 10:30:40 AM

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