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36,420 stores1,203,884 reviews 5831 shoppers online now
 Total Reviews | 1 |
 Helpful Reviews | |
 Forum Posts | 0 |
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| Member Since | 12-Apr-09 |
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| Moddersmart / Tyler Industries |  |
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| Moddersmart / Tyler Industries |  |
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posted Apr-12-2009 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Horrible Company! Worst online shopping experience ever. I placed order on April 3, 2009, payment via PayPal. I then immediately sent an email to the address listed in PayPal (orders@tylerindustries.com). I never got a confirmation email or any type of acknowledgement, yet my credit card and paypal accounts show that the payment did indeed go through. <br><br>It has been 8-9 days since the order was placed and I still have yet to receive any type of reply from these people. This is absolutely unacceptable. Do NOT buy from them!<br><br>*edit* <br><br>I just received my items in the mail. I retract my previous review, but only to the extent that I got what I paid for. The company still had not sent me any notifications of shipping or provided any information about the transaction. They never replied to my emails either. ","link":"http:\/\/www.resellerratings.com\/store\/Moddersmart\/comment\/457428#comment457428","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Moddersmart.jpg","store_name":"Moddersmart \/ Tyler Industries","username":"Tupaclypse","rating":"1"}, "single");){kind=link}
“Sang, We HAVE BEEN REPLYING to all of your e-mails and your support tickets.Order confirmations are automatically sent to the customer by our shopping cart.It seems our e-mails are being blocked by some sort of spam filter. You ordered on 4/03/2009, 09:55 PM. As stated clearly on our website, we were closed until April 8. Upon opening on April 8, your order was promptly shipped and the tracking showed it Delivered, April 10, 2009, 1:59 pm. This is still only 6 business days from the date you ordered and not 8-9 as you state below. We are sorry to see that you are leaving bad feedback for our company because of a mis-communication which clearly could not have been prevented.In addition, all shipping times/ methods can be found in our support area under FAQs. Please let us know what we could have done differently, rather than just ranting. Thank you.”